Customer Service Representative - Durban, South Africa - Hirt & Carter

Hirt & Carter
Hirt & Carter
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

_CUSTOMER SERVICE REPRESENTATIVE _

_SILO _
**_DURBAN
- **
_


CORE PURPOSE OF THE JOB:
_
The Customer Service Representative will be responsible for building and preserving trusting relationships with the
client. They will be the first point of contact, managing all client requests, query management and reporting within
agreed service levels.


_


KEY PERFORMANCE AREAS:
_

  • Analyse root cause for issues to reduce query management.
  • Provide accurate and timeous reporting for campaigns and projects.
  • Manage internal relationships and escalation protocols as agreed upon with client.
  • Manage the priority requests as per client's input.
  • Act as a point of contact between relevant departments
  • Maintain standards and quality of work outputs.
  • Manage the service levels across the departments.

_QUALIFICATIONS /


EXPERIENCE:
_

  • Relevant tertiary qualification will be advantageous, Matric is essential with at least 23 years proven work
experience in customer service

  • Certification in Client Relationship Management and Business Administration is advantageous
  • Advanced computer skills

_BEHAVIOURS &


ATTRIBUTES:
_

  • Customer centric
  • Leadership skills
  • Decisionmaking and problemsolving skills
  • Ability to multitask and prioritize
  • Team player
The advert has minimum requirements listed.
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