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    • SA Service Coordinator - Randburg - Hach

    Hach
    Hach Randburg

    1 month ago

    Default job background
    Description

    Imagine a career where you can make a meaningful impact on the world’s water quality.

    About Hach

    We are a global team dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. Our mission is to make water analysis better—faster, simpler, greener, and more informative.

    We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you'll be part of a unique work environment where purpose meets possibility:

    • You'll have opportunities to foster your professional development and fuel your career growth.
    • Work on innovative technologies that guarantee the safety of our water and our environment.

    Our Offerings

    We provide a comprehensive benefits package, including:

    • 20 annual leave days
    • Flexible working hours
    • Professional onboarding and training options
    • Career coaching and development opportunities
    • Annual leave, medical aid, and pension benefits.

    About the Role

    The SA Service Coordinator will report to the Service Manager and be responsible for site work and workshop scheduling. The role requires collaboration with the Service Manager to ensure that team members adhere to company guidelines and policies.

    • Generate Work Orders in ServiceMax.
    • Create, update, and edit customer account information and instrument installed base information in ServiceMax and Oracle.
    • Responsible for parts orders, technician and customer account updates, customer billing inquiries, and Work Order updates.
    • Act as a liaison between customer, internal associates, and Field Technicians for escalations, pricing, repair debrief details, and repair documentation.
    • Must be able to multi-task and adapt to a daily changing, fast-paced work environment.
    • Identify gaps in process and offer suggestions for improvements.

    Requirements

    The successful candidate must have:

    • Bachelor's degree in business administration, Business Management, or a related field.
    • 5 years of experience as a Customer Service Coordinator, Customer Service Representative, or a similar role in the Customer Service department.
    • Good computer skills including word processing, spreadsheets, and database applications.
    • Knowledge of ServiceMax & Oracle is a plus.
    • Availability to work Onsite from our office in Northriding.

    About Veralto

    Veralto is a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve.

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