Customer Service Specialist, French, Publisher - Cape Town, South Africa - Amazon Dev Centre South Africa

Amazon Dev Centre South Africa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Bachelor's Degree

Experience in customer service
Working knowledge of Microsoft Office Applications + ability to navigate multiple computer systems and platforms
Strong attention to detail, excellent written and verbal communication skills in English and French

Please note, this is a French role based in Cape Town (South Africa).

Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

Overview:
We are seeking a driven, experienced professional to work directly with a specialized segment of content providers.

The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.

Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

Key job responsibilities

Demonstrate timely, accurate, friendly and professional Customer Service (CS) in clear written and oral communication and exceed customer expectations by going above and beyond
Meet or exceed quality and productivity goals assigned by management with an appropriate sense of urgency when resolving customer issues
Demonstrate knowledge and use of departmental resources, policies and procedures and effectively use available tools in order to provide an accurate response and an exceptional customer experience
Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
Recognize and proactively communicate system issues, process issues, and customer feedback trends to management
Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
All other duties as assigned
Experience in digital media and knowledge of the publishing industry is a plus