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  • Club Experience Manager - KwaZulu-Natal - Virgin Active South Africa

    Virgin Active South Africa
    Virgin Active South Africa KwaZulu-Natal

    1 month ago

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    Description

    Job Title: Club Experience Manager - Westville

    Our goal is to transform lives through wellness by delivering on our promise to welcome and know our members. We're looking for a dynamic and customer-focused individual who will lead exceptional customer experiences, execute strategies to enhance member satisfaction, and manage a team dedicated to providing outstanding service.

    About the Role:

    • To monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
    • Analyzing member feedback and implementing corrective action plans to enhance member experience.
    • Addressing member feedback proactively to continuously improve service delivery, actively managing complaints and resolution times in the club.
    • Managing access and usage of facilities in all areas.

    Your Responsibilities:

    • Be the custodian of escalated member queries and complaints, ensuring effective and timely resolutions that reflect our

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