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- To monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analyzing member feedback and implementing corrective action plans to enhance member experience.
- Addressing member feedback proactively to continuously improve service delivery, actively managing complaints and resolution times in the club.
- Managing access and usage of facilities in all areas.
- Be the custodian of escalated member queries and complaints, ensuring effective and timely resolutions that reflect our
Club Experience Manager - KwaZulu-Natal - Virgin Active South Africa
1 month ago
Description
Job Title: Club Experience Manager - Westville
Our goal is to transform lives through wellness by delivering on our promise to welcome and know our members. We're looking for a dynamic and customer-focused individual who will lead exceptional customer experiences, execute strategies to enhance member satisfaction, and manage a team dedicated to providing outstanding service.
About the Role:
Your Responsibilities:
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Guest Experience Manager
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