Collection Coordinator - City of Johannesburg, Gauteng, South Africa - Fidelity Services Group
Description
Role:
Collections Coordinator**
Overall Purpose of the Job: Coordinating and reporting of data for the Field Collectors
Minimum qualification and experience:
- Matric,
- 2 + Years Collections
- Good knowledge of Microsoft Office & Excel
- Working knowledge of LSN
- Good People & Communication skills
Main duties & responsibilities:
- Support to the Field Collectors
- Prepare daily/weekly/monthly reports
- Ensure compliance with policies, procedures & initiatives
- Attend operational Branch meetings
- Assist staff with collecting money & resolving queries
- To ensure excellent customer service to both internal and external clients
- Action transfers, credit notes, refunds & debit notes within the department's
- To participate in various adhoc projects within the Credit Control Department
Sub-Function:
- Ensure that all client queries are dealt with and finalized in accordance with the company's standard operating procedures for all Nimble accounts
- Ensure that all ad hoc duties are completed within the specified time period
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Excellent interpersonal skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate
- Good Excel skills essential
- Attention to detail
- Consistency
- Resilience
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