Senior Inbound Fit Reservations Consultant - Westville, South Africa - Cullinan Holdings

Cullinan Holdings
Cullinan Holdings
Verified Company
Westville, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
At Thompsons Africa, we are passionate about holidays and service.

Throughout our years of history, our staff's dedication and commitment have helped us become a market leader in the tourism industry.

We require our staff to be creative and adaptable. In return, you'll get to work in a culture that is fun and dynamic. We are always on the lookout for talented people who have a passion for Tourism. If you would like to be considered joining the Thompsons Africa family, we would love to hear from you


The Senior Inbound FIT Reservations Consultant is responsible for providing expert travel advice to their customers, always providing quality information at every touch point.

They ensure the smooth on-the-ground operations and delivery of services that exceeds our customer's and guests' needs and expectations.

The position is based at our offices in Westville, Durban.


The key responsibilities for this position are:

  • Planning and designing travel itineraries as per customer request
  • high level of consulting is required to provide travel advice and recommendations to the customer.
  • Handling bookings from quote to finalising, invoicing, and travel documentation.
  • Quoting the most appropriate products and services.
  • Converting quotes into bookings.
  • Offering alternatives, crosssell, and upselling.
  • Making reservations/bookings as per customer request.
  • Accurate and timeous loading of bookings into the Reservations system
  • Conducting availability checks.
  • Booking of all accommodation and services and reconfirming all services.
  • Sourcing and securing alternatives if any availability challenges arise.
  • Managing release dates of services booked.
  • Resolving any ontheground incidents or challenges.
  • Managing customer accounts and resolving account queries within set deadlines.
  • Quality Control of all bookings.

Requirements:


Qualification:


  • Grade 1
  • A Travel and Tourism qualification is highly recommended

Core skills and experience required:


  • Experienced in consulting, quoting, and operating FIT bookings.
  • Experience working with the USA/Canada markets would be highly beneficial
  • Good understanding and working knowledge of working with travel booking systems
  • Solid product, destination, and logístical knowledge of South and Southern Africa
  • Excellent Microsoft Office Computer Skills (Outlook, Word, Excel)
  • Can deal effectively with high volumes/pressure whilst paying attention to every detail
  • Someone who is customer service orientated and focused on the customer experience always understanding and considering the customers' expectations and requirements
  • Excellent interpersonal skills
  • Can maintain quick turnaround times and can effectively prioritize work and manage their time.
  • Are highly adaptable, and resilient and enjoy working in a changing and dynamic environment
  • Is resourceful, solutionsdriven, and can resolve challenges
  • Team player
  • Please Note: Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the internal recruitment policy as well as units employment equity plans._
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