Guest Service Associate - Cape Town, South Africa - Novotel Goa Resort & Spa

Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"


Job Description:

Position scope

Reporting to the Talent and Culture Manager, the Talent and Culture Officer will support the Talent and Culture Department as a Generalist by ensuring the provision of an integrated, comprehensive and employee orientated Talent and Culture Management service.

The Talent and Culture Officer contributes to the accomplishment of Talent and Culture practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, the recruitment and ongoing development of a superior, engaged and elevated workforce.

General


Responsibilities:

Recruitment and Selection (Onboarding)

• Undertake Recruitment and coordinate the selection process
• Advertise internally and externally and file copies of advertisement for record keeping purposes
• Carry our reference and background checks on prospective employees
• Develop and maintain relationships with employment agencies, universities, hotel schools and other recruitment sources
• Maintain thorough and accurate recruitment records
• Coordinate the Selection Process (Screening and Interviews with relevant parties)
• Prepare Employee Action Forms (EAF) and Contracts of Employment
• Facilitate sign off on the above correspondence with the required parties
• Manage entire recruitment process on the Talent Acquisition System
• Upload relevant vacancies on the Talent Acquisition System and other relevant Career Pages
• Updating of job descriptions to ensure relevance
• Prepare Appointment Notices in the absence of the Talent & Culture Administrator
• Ensure a smooth integration of new employees into their probation period
• Ensure that Recruitment policies and procedures are adhered to including compliance with Labour Legislation (Basic Conditions of Employment Act)
• Conduct Exit Interviews
• Present Talent & Culture related material at the employee induction programme
• Other duties as assigned

Payroll and Benefits

• Supports the Payroll Officer with collating the monthly Payroll and Capturing information if required
• Acts as a source of information for employees in the event that the Payroll Officer is unavailable
• Other duties as assigned

HR Administration

• Oversees along with responsible parties the auditing of Employee Files to ensure all Employee Files are up to date and current
• Overseeing the daytoday administration of the Human Resource office
• Effective recording and recordkeeping of recruitment and selection documents
• Keeps the company organogram updated
• Understanding of the performance management system
• Follow up on Performance Review Ratings. Prepares Offer Letters and Recognition letters, Appointment Notices for Internal promotions and transfers
• Compilation of information relating to BEE Audit
• Respond to all Talent and Culture Related queries
• Support disciplinary matters and performance management processes
• Setup, attend and support committee meetings where required
• Plan, setup and partake along with the relevant parties in employee events
• Other duties as assigned

HR Reporting

• Update the relevant trackers i.e. Disciplinary/Warnings and Probationary Review
• Annual EE Report oversees the committee and keeps all data relating to EE current and up to date
• Along with relevant parties ensure T&C reporting is collated and submitted timeously
• Other reports as assigned

Qualifications:

• Minimum of 23 years of Human Resource administration experience, preferably within a hotel environment
• Must be studying towards a Human Resource Qualification or has attained a Human Resource qualification
• Highly responsible and able to handle confidential information with the utmost discretion
• Highly organized and able to prioritize and meet deadlines in a fastpaced environment
• Professional telephone manner and demeanor
• Excellent interpersonal, written and verbal communication skills
• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.