Warranty Clerck - West Rand, Gauteng, South Africa - SydSen Recruit

SydSen Recruit

Verified Company

West Rand, Gauteng, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Warranty Clerck - West Rand

Fast growing dealership based in Roodepoort is looking for a Warranty Clerck.

Duties:

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Processing Warranty Claims: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status.
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Documentation Management: Maintaining detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and filing paperwork according to established procedures.
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Verification and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims.
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Communication: Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues, claim status updates, and resolution of warranty disputes.
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Parts Management: Coordinating warranty parts orders and returns, including identifying warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements or reimbursements.
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Customer Service: Providing excellent customer service by addressing customer inquiries and concerns regarding warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer satisfaction.
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Compliance and Reporting: Ensuring compliance with warranty policies, procedures, and regulatory requirements. Generating reports on warranty claims, reimbursement rates, claim denials, and warranty performance metrics for management review.

Requirements: