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  • Customer Service Manager - Potchefstroom - Pay Group

    Pay Group
    Pay Group Potchefstroom

    3 weeks ago

    Default job background
    Description

    50-word summary: To manage customer service levels in the store and ensure store and hygiene standards are met. The incumbent will implement and monitor these levels, provide informal and formal feedback, and handle customer complaints.

    Job Description

    The successful candidate will be responsible for managing the implementation and monitoring of customer service levels in the store. This includes ensuring that all store and hygiene standards are met.

    Key Responsibilities:

    1. Implement and monitor customer service levels in the store
    2. Ensure store and hygiene standards are met
    3. Provide informal and formal feedback to customers and colleagues
    4. Handle customer complaints in a professional and timely manner

    Minimum Requirements:

    1. Matric/Grade 12 qualification
    2. 12-18 months face-to-face customer service experience
    3. Valid driver's license

    Competencies:

    1. Self-driven
    2. Basic computer literacy (MS Office)
    3. High energy levels
    4. High attention to detail
    5. Ability to think on your feet when resolving problems
    6. Customer service-centric
    7. Sense of urgency
    8. Professional
    9. Analytical skills
    10. Good communication skills
    11. Good intrapersonal skills
    12. Reporting skills

    About Us

    Pick n Pay is an organisation dedicated to creating an exceptional shopping experience for customers and a vibrant work environment for employees.

    We serve with our hearts, we create a great place to be, and with our minds, we create an excellent place to shop.

    Our values are deeply embedded in our culture and guide our actions:

    1. Passion for our Customers
    2. Respect and Care
    3. Personal Growth and Opportunity
    4. Leadership and Innovation
    5. Honesty and Integrity
    6. Community Support
    7. Individual Responsibility
    8. Accountability

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Customer service manager