Contract Manager - Pretoria, South Africa - Clear Leaf Consulting (Pty) Ltd

Description

Operational management

• Planning of personnel for each site in order to meet SLA requirements and financial targets
• Recruitment and appointment of personnel as per the company policies and procedures
• Plan equipment and lay-out on site, as per the SLA agreement for the sites
• Ensure that all sites have the correct stock, consumables and that the equipment is in good condition
• To be well informed regarding the agreed SLA of each client and site
• Oversee and ensure that all sites are clean, productive and operational

Transport

• Planning of cage and bin collections to adhere to site requirements
• Liaise with the Transport Controller and service providers regarding the collection of recyclables
• Collect and deliver service delivery notes to the finance department
• Report any problems to the Operations Manager

Client relations

• Liaise with clients to ensure customer satisfaction
• Maintain effective operations, productivity and efficiency, to ensure profitability on sites
• Meet with clients to address previous / new issues, provide feedback on improvements and reporting on aspects of interest
• Provide written communication / feedback to the Operations Manager regarding client relationships

Personnel management

• Induction and training of all staff as per the company policy and procedure
• Responsible for the appointment of staff, to adhere to the clients SLA
• Ensure that staff adhere to the company rules and regulations regarding resignations
• Ensure all staff members are working according to the Code of Conduct and as efficiently and productively as possible
• Set up meetings with staff and HR, when a staff member needs help or performance management
• Address staff grievances as per the grievance policy of the company
• Disciplinary action: execute the disciplinary process as per the company disciplinary policy and procedure
• Weekly update of Secure Office payroll with working hours / days, absenteeism and leave, (in preparation for payroll) and ensure that all numbers are accurate

Administration responsibility

• Daily reports on:
  • Absenteeism (complete the Secure Office attendance register) / concerns / relieve staff / IOD's / damages / non-collections / complaints
• Weekly reports on:
  • site visits / staff leave forms / IOD's / operational feedback
• Monthly reports on:
  • Site profitability sheets
  • Site register capturing / verification of all data as required for the completion of the profit and loss cost report
• Month-end payroll duties:
  • Appointment and resignation reports
  • Ensure the site data is captured correctly by staff members and deliver the slips to the data department

SHEQ responsibilities

• Ensure that all staff has the correct PPE
• Ensue that staff is trained on the OHS regulations
• Ensure that each site SHEQ files are complete, updated and on site
• Ensure that all staff has been trained on site, where dangerous equipment is used

REQUIREMENTS

• Minimum Grade 12 (tertiary qualification is advantageous)
• 5 years' working experience
• Experience in the waste management or recycling industry
• Valid drivers' license
• Computer literate
• Passion for working with people
• Desire to serve customer needs, do what is best for the team and to treat all employees with respect and dignity
• Strong communication ability in English; knowledge of additional languages is advantageous
• Ability to work independently while remaining true to company policies and procedures
• Sales and negotiation ability
• Operational skill: establishing and managing operations at various client sites
• A willingness to, at times, work on holidays / weekends / evenings if operations require it

COMPETENCIES

• Practical experience and knowledge of accounting systems and functions, including debtors and creditors
• Excellent communication and interpersonal skills
• Excellent time management and organizational skills
• Ability to work under pressure, multitask and effectively set priorities
• Attention to detail and a high level of accuracy
• Maintain a high level of confidentiality
• Ability to adapt to changing work requirements and situations
• Problem solving skills and the ability to identify opportunities for process, system and work area improvement
• Performance orientated: possess initiative, enthusiasm and self-motivation to make things happen and get things done
• Self-starter who works well with limited supervision
• Excellent work ethic
• Demonstrate proficiency in the use of MS Office, especially Excel

Salary: Market related

Closing Date: 30 April 2024

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