Voip/network Technician - Bedfordview, South Africa - Telecom Exchange

Telecom Exchange

Verified Company

Bedfordview, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job description

Job Purpose:
(DONT APPLY IF YOU DONT HAVE EXPERIENCE WITH MIKROTIK ROUTERS & REMOTE ACCESS)

The Technician possesses technical knowledge and expertise in relation to the design, configuration, deployment, testing, fault finding and monitoring of voice and data solutions.

We are looking for someone that has experience managing a portfolio of VOIP clients both hosted and on site. Experience with Yealink, Yeastar, Mikrotik and VPN tunneling(remote access) is a necessity.

Main Duties & Responsibilities:

1) Manage portfolio of VoIP clients both remotely and onsite.

2) Installation of hosted and onsite PBX.

3) Deal with technical queries with clients, and update tickets on CRM.

4) Maintain quality control within technical department.

5) Fault finding.

6) Optimisation of current VoIP solutions, including setting up remote access using Mikrotik routers.

7) Communicate with sales and management effectively.

Person Specification

Essential Experience And Skills Required For Post:

Ability to install hosted and on-site PBX.
Must have Mikrotik experience.
Previous experience in a technical support role, preferably within the IT/Telecoms sector.
Experience working with Hosted telephony.
Basic knowledge of SIP, reading call flows and troubleshooting error codes.
Networking experience would be preferred.

Ability to;
- work in a fast-paced environment.

Experience of having provided administrative support to multiple projects.
Highly organised with the ability to prioritise workload and work accurately.
Demonstrate ability to work to targets and deadlines.
Strong written and verbal communication skills with the ability to build good working relationships face to face and over the telephone.
Communicate effectively.
Ability to work as part of a team.

Job Types:
Full-time, Permanent

Salary:
R20, R30,000.00 per month

COVID-19 considerations:
All Covid - 19 Protocol are adhered to as an operational entity.

Ability to commute/relocate: