Agent: Call Centre and Admin - Johannesburg, South Africa - Palesa Mbali Group

Palesa Mbali Group

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Position:

Agent:
Call Centre and Admin

Position Purpose:

The role incorporates the contacting of identified High Risk beneficiaries with the purpose of support and information sharing in the Beneficiary Management area and to participate in the "exceed the customer expectations" principles of the organisation.

Experience:

2 years call centre experience, preferably in the medical industry

Qualifications:

Matric, Call Centre, Customer Services certificate /qualification advantageous

Operating Model

Correctly route all escalated calls to correct departments
Professionally handle hospital claim queries
Accurately capture data
Professionally handle all client communications
Assist in other job functions within the department when the need arise
Meet delivery objectives through working with other team members within and linked to the department / project
Resolve operational performance variations and problems and escalate unresolved issues to higher levels
Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Knowledge