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    • Senior Software Engineer - Durban - Novaris Jewels

    Novaris Jewels
    Novaris Jewels Durban

    1 month ago

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    Description

    Junior Application Support Specialist

    We are seeking a motivated and enthusiastic junior application support specialist to join our growing team of IT professionals. This role offers an excellent opportunity for someone with a strong interest in technology and a desire to learn and grow in the field.

    Duties & Responsibilities

    1. Technical Support: Provide first-line technical support to users via phone, email, and on-site support as needed.
    2. Troubleshooting: Diagnose and troubleshoot software-related issues, including configuration and functionality problems.
    3. Escalation: Escalate complex issues to senior support specialists or developers.
    4. User Onboarding: Participate in the onboarding of new users, including training as required.
    5. System Investigation: Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.
    6. Continuous Improvement: Review and recommend continuous improvement of the systems and support processes.
    7. Documentation: Document technical information and processes for existing and newly developed functionality.
    8. Software Testing: Assist with testing and debugging of new software releases.
    9. Reporting: Generate reports and tailor them as per user requirements.
    10. Professional Development: Stay up-to-date on the latest software versions and technologies.
    11. Team Collaboration: Maintain a positive and professional attitude while interacting with users and team members.

    Desired Experience & Qualification

    1. Education: Bachelor's degree in Computer Science, Information Technology, or similar preferred.
    2. Technical Knowledge: Strong understanding of computer software.
    3. Critical Thinking: Excellent problem-solving and analytical skills.
    4. Communication: Effective communication and interpersonal skills.
    5. Teamwork: Ability to work independently and as part of a team.
    6. Communication Skills: Strong written and verbal communication skills.
    7. Driving License: Valid driver's license and experience in driving.
    8. Software Proficiency: Proficient in Microsoft Office Suite.
    9. Cloud Experience: Experience with Cloud-Based systems & performance / risk management tools a plus.
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Senior software engineer