IT Support Desk Manager - Durban, South Africa - WaRCoM Business Solutions
1 week ago
Description
Responsibilities:
Manage the Team and client expectations
Maintain systems to ensure they run properly
Perform repairs, when necessary, either through online chat, phone, or in-person
Train client staff on how to use new systems
Requirements and Qualifications
Matric certificate, an associate or bachelor's degree in IT, computer science, or a related field is preferred, Comptia A+ & N+
5+ years of management experience in the industry
Proficiency with the installation and repair of servers and standard office equipment
Acquire and maintain current knowledge of relevant environments software and support policies to provide accurate solutions to customers.
Provide (first/second/third) line helpdesk support to our customers.
Skills required:
Microsoft Windows Server, VMware and Linux Servers, Desktop PC & Laptop Support
Office 365, Anti-Virus (E-set), Backups (Veeam), VoIP, Firewalls (Sophos, MK), Networking
Printers & Scanners, CCTV
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Experience:
Desktop Support Management: 5 years (required)
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