Head of Operations - Cape Town, South Africa - Ticketpro

Description

About Ticketpro:

Ticketpro is a leading ticketing platform dedicated to revolutionizing the events and entertainment industry in South Africa. Were committed to delivering seamless and unforgettable experiences for event organizers and attendees alike, and were looking for a dynamic individual to lead our operations team to new heights.

Role Overview:

As the Head of Operations, youll be responsible for overseeing all aspects of our operational activities, ensuring efficiency, quality, and excellence across the board. Youll play a pivotal role in driving strategic initiatives, optimizing processes, and fostering a culture of continuous improvement within the organization. If youre a visionary leader with a passion for operational excellence, we want you on our team

Key Responsibilities:

• Develop and implement operational strategies aligned with the companys goals and objectives.
  
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
  
• Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for optimization.
  
• Provide strong leadership and guidance to the operations team, fostering a culture of accountability, collaboration, and innovation.
  
• Recruit, onboard, and develop top talent, ensuring the team is equipped with the skills and resources needed to succeed.
  
• Conduct regular performance reviews and provide feedback to team members to support their professional growth and development.
  
• Streamline operational processes and workflows to maximize productivity and minimize costs.
  
• Establish and enforce standardized procedures and best practices across all operational functions.
  
• Implement systems and tools to automate manual tasks and improve overall efficiency.
  
• Collaborate closely with cross-functional teams, including sales, marketing, customer support, and technology, to ensure alignment and coordination.
  
• Build and maintain strong relationships with external partners, suppliers, and vendors to support operational needs and requirements.
  

Requirements

• Bachelors degree in business administration, operations management, or a related field
  


• Minimum 2 – 3 year experience in ticketing for events/sports industry.
  


• Proven experience in a senior leadership role, with a focus on operations management and strategic planning.
  


• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  


• Excellent communication and interpersonal skills, with the ability to influence and inspire others.
  


• Demonstrated track record of driving operational excellence and delivering results in a fast-paced environment.
  
  

Benefits

• Competitive salary and executive-level benefits package.
  
• Opportunity to make a significant impact and shape the future of Ticketpro.
  
• Dynamic and collaborative work environment with a diverse and talented team.
  
• Access to exclusive events and entertainment perks.
  

Join Ticketpro and lead our operations team to new heights as we redefine the ticketing experience in South Africa