Collections Team Leader D - Cape Town, South Africa - Sanlam

Sanlam

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who are we?

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent.

We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward.

Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

What will you do?

Manage a team of collectors to ensure they achieve collection quality and productivity targets to increase revenue through implementation of various strategies and campaigns
What will make you successful in this role?
Comply with governance in terms of legislative, regulatory and audit requirements
Control the administrative activities relative to the function of deceased and insolvent estates by ensuring liaison with third parties i.e. attorneys, trustees, executors, liquidators by the collectors
Control the risk grading of the customer base, by inputing data into Regulatory Credit Risk reports and models, to ensure minimising of risk to the organisation
Counsel surviving spouses to expedite closure of home loan accounts by analysing surviving spouse or executor financial worthiness to manage risk for the organisation
Maximise productivity through the optimal utilisation of available resources, including human resources, for the collection department
Ensure legal action for nonperformance by either executor, surviving spouse or solvent half share owner of properties were done by collectors
Control that the data is retrieved and manipulated into an understandable format through extensive data mining and analysis by the collectors

Role Requirements

Qualifications
Grade 1
Experience
Two years contact centre experience
Collections experience is advantageous

Knowledge and Skills

Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes

Decision quality

Contributing independently
Interpersonal savvy
Contributing independently
Plans and aligns
Contributing independently
Directs work
Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies

Cultivates innovation

Contributing independently
Customer focus
Contributing independently
Drives results
Contributing independently
Collaborates
Contributing independently
Being resilient
Contributing independently

Turnaround timeOur commitment to transformation**The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.