Outbound Contact Centre Team Leader - Randburg, South Africa - Icon AF

Icon AF
Icon AF
Verified Company
Randburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients.

Job brief

We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression organization.


Your main administrative duties include recording attendance, and performance and ensuring compliance, and ensuring the consumers we are contacting are receiving service excellence.

Ultimately, you are our ambassadors of driving performance. Initially, you will be leading a team within normal local hours of operation.

Tasks

  • Lead, motivate and support your team
  • Manage attendance and nonattendance
  • Relevant generation of reporting and presentation to the management team
  • Work in conjunction with the company policies
  • Liaise with relevant internal colleagues where applicable
  • Following internal escalations where applicable timeously
  • Ensure your team received relevant support to excel and progress

Requirements:


  • Extreme attention to detail
  • Experience in a compliant environment
  • Thorough knowledge of the Popi act and data protection laws
  • Excellent organizational skills, with an ability to prioritize important projects
  • Previous experience at a tierone or tiertwo contact center at a management level for a minimum of two years

Salary:
R8 000,00 - R20 000,00 per month
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