Branch Operations Manager - Johannesburg, South Africa - Rooftop Recruitment
Description
Operations Manager- EMS
The Operations Manager's role is to provide leadership and oversight to help with the medic services achieve the goal of "Best in Class" status.
The Operations Manager will have direct oversight of all daily operations and imperatives, work through shift leadership to select and evaluate EMS staff and track and report out daily, weekly and monthly utilization statistics.
This individual will contribute and adhere to organization's budget as it relates to operations and other areas of responsibility.Reporting To:
GM.
Supervises:
EMS staff and providers and direct line staff as needed
REQUIREMENTS:
- Matric
Health Care Provider certification
Driver's license required, and ability to meet insurer requirements to drive company vehicles.
- Pre EMS experience
- Experience with operational areas, such as vehicle operations and maintenance, EMS protocols, scheduling, utilization review
- Ability to work weekends where necessary and assist at special events requiring EMS Services
- Computer Literate(Office essentials)
- Basic Radio Coms understanding.
- Presentation skills
- Knowledge of First Aid training
CRITICAL SKILLS
- To be successful, the individual in this position must:Value relationship building and collaboration
.Demonstrate ability to communicate at all levels in the company through presentations, reports and orally.
- Demonstrate ownership and accountability
Develop and achieve defined metrics, methods and procedures which drive results across the System
- Be able to manage multiple projects and effectively deal with a fastpaced and changing environment
Be a role model in the delivery of services that are deemed to be superior in the eyes of the customers
- 10. Ability to work under pressure.
DUTIES AND RESPONSIBILITIES
Leadership
Understand, implement and communicate our mission, vision and strategic plan
Participate in planning process for areas of responsibility by providing and analyzing data
Define scope of service(s) for areas of responsibility
Maintain and monitor indicators of customer satisfaction and outcome
Initiate appropriate improvement interventions to enhance market share
Collaborate with other leaders in the operation of cross-functional policies to achieve organizational and/or system goals
Ensure personnel and staff are in compliance such as relevant standards, rules, regulations and statutes of various governmental or regulatory bodies
Represent the organization in all interactions with staff, patients/residents and families, medical staff, other health care professionals and the general public
Participate in community organizations
Provide on call administrator support to supervisors and shift leaders
Organizational Performance
Develop, refine and deploy operational policies that pertain to daily companywide operations and logistics
Work with other leaders to develop and communicate the organization's performance improvement plan to staff
Ensure staff has the needed competencies to perform in accordance with expected standards and to foster continuous performance improvements
Use objective data to assess quality of services and compare to other benchmarks and reference databases
Proactively, seek out customer feedback to improve services
Respond to customer questions, complaints and suggestions and inform them of actions taken.
Celebrate accomplishments with staff
Control costs and enhance revenues where applicable, taking measures to be more cost effective
Monitor and analyze productivity on a regular basis
Utilize appropriate resources to develop plans of action to continuously contribute to improve financial performance of the organization
Seek creative solutions and alternatives, which improve performance and productivity
Ensure an adequate number of qualified staff consistent with job responsibilities and approved standards of productivity.
Determine which staff competencies to assess using rationales, such as low volume/high risk, problematic issues, new technology, etc.
Ensure the clinical competence of all staff members is assessed, maintained, demonstrated and continually improved.
Integrate the timely quarterly performance appraisal of all staff with an annual competency review as appropriate; prepare appropriate documentation for progressive discipline if necessary.
Understand and comply with all HR Policies
Direct staff in the performance of their duties
Maintain positive employee relationships through clear, timely and accurate communicatio
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