Reservation Consultant - Cape Town - Staff Unlimited

    Staff Unlimited
    Staff Unlimited Cape Town

    1 week ago

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    Description

    Job Overview

    A key role exists for a travel professional to elevate the guest experience and optimize revenue potential through expert advice.

    Responsibilities:

    1. Bid on company-owned properties and coordinate logistics services within our operational area.
    2. Nurture partnerships with global Travel Advisors, particularly those in Africa-based operators who engage with us.
    3. Manage administrative tasks related to booking creation and finalization.
    4. Participate in product training initiatives.
    5. Ensure clients adhere to terms and conditions, make deposits, and complete payments.
    6. Develop seamless itineraries aligned with brand promise and business strategy.
    7. Stay updated on experiences relevant to Travel Advisor inquiries.

    Requirements:

    1. 3-5 years of retail travel industry experience or luxury/lodge hotel background.
    2. Skill in interpersonal relations combined with a strong client focus.
    3. Meticulousness, accuracy, and attention to detail.
    4. Experience in selling experiences rather than itineraries.
    5. Excellent written and verbal communication skills.
    6. Familiarity with African geography.
    7. Proficiency in MS applications; knowledge of Springer-miller, WETU, Travelogic, and LeanKit advantageous.
    8. Ability to work flexible shifts.


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