Arranging Branch Manager - Kempton Park, South Africa - Doves Funeral Services
Description
Starting Salary:
Market related
Type of Employment:
Permanent
Core purpose of the job
- To render a professional funeral arranging service, to meet client requirements in order to maximize the profit and turnover of the branch.
Minimum requirements
- Matric
- Valid Driver's license
- 3 years' experience in a funeral arranging role
- Sales and Marketing experience
- Strong coordination, administration and customer service experience
- Strong logístical experience (process and control ability)
- Computer literate
- Excellent verbal and written skills
- Proficient in English
Competencies required:
- Negotiation
- Interpersonal skills
- Establishing and maintaining customer relations
- Problem solving
- Resilience
- Take initiative and execute
- Responsibility and accountability
- Excellent people skills
- Good organizing skills
- Excel in good client relation skills
- Understand all funeral products (policies and contracts) and services on offer
- Able to guide client under stressful situations and show empathy
Key Performance Areas
Funeral preparation
- Funeral Arranging Meeting meet with the families of the deceased to discuss funeral arrangements and requests.
- Analyse monthly financial performance and determine any discrepancies
- Compare actual budget vs budgeted figures
- Determine whether action plans were sufficient
- Discuss variance with superior and revise action plans
- Ensure all debtors are authorised according to companies credit policy
- Online purchasing system sign off the purchase order / requisitions etc.
- Stock control monthly stock taking must be done manual and reconciled with DovesNet stock level report
- Asset control update asset register on a monthly basis
- Sale/Customer Business
- New business policy sales and Funeral Service Units, Marketing, and Control of company image
Job Type:
Permanent
Ability to commute/relocate:
- Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Education:
- High School (matric) (required)
Experience:
- Sales and Marketing: 1 year (preferred)
License/Certification:
- Driver's license (required)
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