IT Support Associate Ii - Waterfall, South Africa - Amazon Dev Centre South Africa

Amazon Dev Centre South Africa

Verified Company

Waterfall, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

One or more years' experience supporting operating systems (Windows, Macintosh or Linux)

Experience supporting through various channels (onpremise)
Experience using a ticket system for customer service requests
Experience with PC imaging
Experience with hardware troubleshooting (Client/Sever, Network equipment)
Proficient in English

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.

We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers.

As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees Key job responsibilities This role is a technical on-premise position supporting internal employees.

This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers.
Prepare hardware for new hires joining the company and also manage IT asset inventory

Knowledge of basic network troubleshooting
Understanding of the basic concepts of Experience providing IT support in a medium to large sized company
Ability to identify and proactively resolve or escalate issues