- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on customer support processes and suggest improvements.
- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English; additional languages are a plus.
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
- Willngness to work full-time on shifting schedules, including weekends, to support global markets.
- Genuine interest in global travel destinations, even if you haven't visited them all.
- Enthusiastic, with the ability to see tasks through to completion.
- Adaptable and thrives in a start-up environment where change is constant.
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Chinese Speaking Centre Ambassador
1 week ago
Isilumko Staffing (JHB) JohannesburgRole Overview: · This role is designed for individuals who are passionate about delivering exceptional guest experiences, working collaboratively in a dynamic team, and contributing to the growth of a start-up brand. · Job Description: · Coordinate all aspects of the guest journe ...
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Chinese Speaking Call Centre Agent
1 week ago
Isilumko Staffing (JHB) JohannesburgA well-known hospitality client is seeking a Chinese-speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. · The ideal candidate will be willing to work at the office, various shifts from Monday to Sunday, with 2 days off. This role will support glob ...
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Japanese Speaking Call Centre Agent
1 week ago
Isilumko Staffing (JHB) JohannesburgJob Description: · A well-known hospitality client is seeking a Japanese-speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. · Key Responsibilities: · Responsible for guest journey (bookings and itineraries) · Able to engage with clients on nationa ...
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Bookkeeper to start ASAP
1 day ago
Merand Corbett & Associates SandtonKey Responsibilities:Oversee and record daily financial transactions accurately. · Reconcile accounts and prepare comprehensive financial statements. · Contribute to budgeting processes and provide timely financial reporting. · Interact effectively with Chinese-speaking clients a ...
Experience Centre Ambassador – Chinese Speaking - Johannesburg - Isilumko Staffing (JHB)

Description
Experience Centre Ambassador
We are seeking passionate and enthusiastic individuals to support our Global Sales Organization as an Experience Centre Ambassador. You will provide exceptional guest experiences, contribute to the growth of a start-up luxury brand, and work closely with our dynamic team.
Key Responsibilities:
Requirements:
Emotional Qualities:
Working Hours:
This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.
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Chinese Speaking Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
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Chinese Speaking Call Centre Agent
Isilumko Staffing (JHB)- Johannesburg
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Japanese Speaking Call Centre Agent
Isilumko Staffing (JHB)- Johannesburg
-
Bookkeeper to start ASAP
Merand Corbett & Associates- Sandton