Experience Centre Ambassador – Chinese Speaking - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    1 week ago

    Isilumko Staffing (JHB) background
    Description

    Experience Centre Ambassador

    We are seeking passionate and enthusiastic individuals to support our Global Sales Organization as an Experience Centre Ambassador. You will provide exceptional guest experiences, contribute to the growth of a start-up luxury brand, and work closely with our dynamic team.

    Key Responsibilities:

    • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
    • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
    • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
    • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
    • Provide feedback on customer support processes and suggest improvements.

    Requirements:

    • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
    • Hospitality mindset with excellent communication skills suited for luxury, international travelers.
    • Fluency in English; additional languages are a plus.
    • Confident in phone and video communications, representing the brand professionally.
    • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
    • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
    • Willngness to work full-time on shifting schedules, including weekends, to support global markets.

    Emotional Qualities:

    • Genuine interest in global travel destinations, even if you haven't visited them all.
    • Enthusiastic, with the ability to see tasks through to completion.
    • Adaptable and thrives in a start-up environment where change is constant.

    Working Hours:

    This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.



  • Isilumko Staffing (JHB) Johannesburg

    Role Overview: · This role is designed for individuals who are passionate about delivering exceptional guest experiences, working collaboratively in a dynamic team, and contributing to the growth of a start-up brand. · Job Description: · Coordinate all aspects of the guest journe ...


  • Isilumko Staffing (JHB) Johannesburg

    A well-known hospitality client is seeking a Chinese-speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. · The ideal candidate will be willing to work at the office, various shifts from Monday to Sunday, with 2 days off. This role will support glob ...


  • Isilumko Staffing (JHB) Johannesburg

    Job Description: · A well-known hospitality client is seeking a Japanese-speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. · Key Responsibilities: · Responsible for guest journey (bookings and itineraries) · Able to engage with clients on nationa ...


  • Merand Corbett & Associates Sandton

    Key Responsibilities:Oversee and record daily financial transactions accurately. · Reconcile accounts and prepare comprehensive financial statements. · Contribute to budgeting processes and provide timely financial reporting. · Interact effectively with Chinese-speaking clients a ...

Jobs
>
Johannesburg