Administrator: Service - Midrand, South Africa - Mustek

Mustek
Mustek
Verified Company
Midrand, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Purpose:


To ensure that general service administration within the workshop is well maintained, and to ensure that all multinational repair and SLA set targets are meet as per requirements.


Responsibilities:


Accountabilities include, but are not limited to:

  • Follow up on all incoming and active repair jobs.
  • Follow up on all multinational active RMA's.
  • Run and manage all multinational RMA system, monitor ETAs and update system accordingly.
  • Manage and monitor all multinational spare part backorder and allocations to ensure repair TAT.
  • Pull a daily and weekly RMA report and provide detail feedback to management and vendor.
  • Follow up on repair ETA; provide feedback to customers and update the system accordingly.
  • Provide accurate and friendly service to customers and interact with other departments as required.
  • Creating and maintaining filling systems to adequately provide administration service.
  • Conformance to policies and procedures and a high quality of customer service.
  • Ensure that all multinational spare parts are assigned to technicians, and all used defective parts that are returned within the stipulated TAT.

Qualification and Experience**:


  • Matric
  • Administrator experience will be of an advantage
  • ITIL foundation (will be of an advantage)
  • 2 years SLA experience
  • MS Word; Excel and Outlook

Skills and Knowledge:


  • Good knowledge of general administrative and internal processes
  • Customer service knowledge
  • Good verbal and written communication skills
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