Client Interaction Consultant - Cape Town, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Marketing
Function:Marketing Management
Date:12-Apr-2023- Discovery - Marketing
Client Interaction Consultant - Century City / Sea Point
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About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences
Areas of responsibility may include but not limited to
Navigate the client experience through our digital platforms and share the Discovery value offering
Provide comprehensive information on all Discovery products and benefits
Assist clients in understanding and getting the most value from their Discovery products through integration
Create interest in Discovery products
Willing to work retail hours, weekends and public holidays
Represent the Discovery Store at fitness events outside of working hours
Navigate the Discovery environment to facilitate the best client support
Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
Educate members on how to manage their Discovery products digitally
Manage and host events within the store environment
Fulfill administrative duties within the store
Execute targeted store projects and campaigns

Competencies

A proven track record of facetoface customer experience
A developed level of organisation
Exceptional communication skills
Good emotional intelligence
A passion for customer service
Must be adaptable to change
Must enjoy interacting with people
Must be a team player
Great time management skills

Education and Experience

Minimum 3year undergraduate
Post graduate qualification in marketing is advantageous
Relevant financial services industry experience is advantageous
Discovery work experience (Advantageous)
Sales and client services experience
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.