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- Craft personalized service experiences that exceed client expectations.
- Analyze player data to adjust strategies for maximum impact.
- Work closely with marketing, promotions, and customer support teams to ensure seamless VIP experiences across all touchpoints.
- Organize exclusive online and in-person events, creating unforgettable experiences and fostering a sense of community among VIP players.
- At least 3+ years of experience in VIP account management or customer relations, preferably in the iGaming or entertainment industry.
- Exceptional verbal and written skills, with the ability to engage, influence, and build rapport with high-value clients.
- Able to analyze player data and adjust strategies to drive engagement and loyalty.
- Cool-headed and resourceful, with a knack for resolving issues creatively and effectively.
VIP Experience Manager - Deliver Exceptional Client Engagement - Johannesburg - Initiate International
1 month ago
Description
Job Description
We are seeking a skilled VIP Experience Manager to join our team at Initiate International in Johannesburg. As a Senior VIP Host, you will be responsible for delivering world-class experiences to high-value players.
About the Role
This dynamic role involves building and nurturing strong relationships with VIP players, understanding their preferences, needs, and gaming habits to ensure a bespoke experience. You will create and execute tailored loyalty programs, events, and incentives designed to enhance player retention and satisfaction.
Requirements
To succeed in this challenging role, you will require:
Salary Information
The estimated salary range for this position is R450,000 - R600,000 per annum, depending on experience and qualifications.
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