Jobs

    SCOM Engineer L2 - Dimension Data - Sandton, South Africa - Dimension Data

    Dimension Data
    Dimension Data Sandton, South Africa

    3 weeks ago

    dimension data background
    Description

    About the Role

    The SCOM Engineer (L2) is a key position within the Dimension Data team, responsible for ensuring the smooth operation of our Datacentre and End-user Computing environments. As an intermediate to advanced SCOM Engineer, you will be proactive in identifying, investigating, and resolving technical incidents and problems, restoring service to clients by managing incidents to resolution.

    Key Responsibilities:

    • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational, and that software is installed and configured according to client requirements.
    • Provide End-user Computing support to clients, including provisioning, asset management, monitoring, implementation, troubleshooting, and support for End-user Computing operations and related infrastructure.
    • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
    • Take full ownership for managing the incident to resolution within the service level conditions.
    • Perform level 2 server and network troubleshooting, server rack mounting, and cable patching/management.
    • Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
    • Perform the necessary hand-over procedures in cases where shift work is required.
    • Produce breach and other reports to identify failures and short-comings.
    • Own the ITSM Incident Value chain, connect with, and engage colleagues to ensure accelerated updates into ITSM, call closure, and feedback to clients.
    • Update all client documentation when required (SOPs, Work Instructions, Build Guides, and Designs).
    • Update ITSM knowledge base with lessons learned and insights into recurring incidents and system-related errors.
    • Assist in benchmarking industry standards.

    Requirements

    Education:

    • NQF Level 5
    • MCTS 2008
    • MCSA 2012
    • ITIL V3 Foundation
    • Kepner Tregoe Advanced
    • Intermediate to high-level scripting capabilities
    • Exam Monitoring and Operating a Private Cloud with System Center 2012
    • Exam Configuring and Deploying a Private Cloud with System Center 2012

    Experience:

    • 5 years' work experience
    • Azure experience to Architect also an advantage

    Skills and Knowledge:

    • Demonstrate solution and service knowledge
    • Possess sound knowledge of communications infrastructure and systems
    • Demonstrate problem analysis and solution formulation skills
    • Demonstrate learning and service orientation
    • Demonstrate excellent attention to detail
    • Demonstrate proactive management
    • Extensive knowledge and experience including configuration and implementation
    • Strong general knowledge of networking, IT systems, security, servers, and firewalls
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