Customer Engagement Consultant - Midrand, South Africa - ikeja

ikeja

Verified Company

Midrand, South Africa

18 hours ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Hey We're ikeja, with a lowercase "i", always.

We're a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community').

ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while providing the absolute best customer service and experience possible.

Ikeja has a culture of innovation, urgency, frugality and perfection and is lead by founders who are relentless in creating a company that dominates the segment and controls the township connectivity ecosystem.

We're looking for people who are inspired by this mission and can help us achieve it.

ikeja Wireless PTY (LTD) is looking for technicians to join our team, as we embark on the expansion of our network throughout South Africa.

In taking on this role, you will be joining a talented and passionate team who are intrinsically motivated by the fact that we are a fast-growing internet startup which finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution - we're dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

The role:

Work through summaries and clear out any backlogs
Maintaining and updating relevant sheets for sales, installs and maintenance
Creation of job cards on Mfiles or relevant system
Creation of new client accounts
Capturing sign up forms and/or contracts
Inputting client details into Admin or other relevant platforms
Act as a touchpoint for various stakeholders; namely: all Team Managers, Field Team Leaders, Area Managers, the Sales Team (internal and external) and Regional Manager
Interface with the Customer Engagement team and the NOC team as and when required
Liaise with Internal and external field team sales agents to streamline the client journey
Call clients: scheduling of jobs and general client queries
Uphold our internal standard when it comes to telephone etiquette
Remain professional at all times when interacting with customers
Identify any operational flaws and establish/ improve processes and overall efficiency
Contribute to the evolution of the role over time
Fully live out the ikeja values and drive the ikeja culture across the business