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- Manage day-to-day operations of a call centre, ensuring efficient workflows and optimal agent productivity.
- Develop and implement effective sales strategies to drive revenue growth and meet business objectives.
- Coach and train agents to enhance their skills, focusing on areas such as communication, problem-solving, and customer service.
- Monitor and analyze performance metrics to identify areas for improvement and optimize processes.
- Ensure compliance with industry regulations and best practices in the Financial/Insurance/Trading sectors.
- Foster a positive and productive team environment that encourages collaboration and open communication.
- Drive continuous improvement and process optimization through data-driven decision making and stakeholder engagement.
- Minimum 5 years of experience in Call Centre management, with a proven track record of managing teams of 30 or more agents.
- Strong leadership and coaching skills, with the ability to motivate and develop high-performing teams.
- Excellent communication and problem-solving skills, with the ability to navigate complex issues and negotiate with stakeholders.
- Knowledge of industry regulations and best practices in the Financial/Insurance/Trading sectors.
- Experience working in the Financial/Insurance/Trading industries, with a strong understanding of the sector's specific challenges and opportunities.
- Proven track record of driving revenue growth and improving performance metrics through effective sales strategies and process optimization.
- A competitive salary package, commensurate with market rates.
- Ongoing training and development opportunities to support your career growth and success.
- A dynamic and supportive work environment that encourages collaboration and innovation.
Call Centre Manager - Sandton - Ubuntu Markets

Description
Call Centre Manager Position
We are seeking an experienced Call Centre Manager with a strong track record of leadership and performance improvement.
Key Responsibilities:
Requirements:
Preferred Qualifications:
What We Offer:
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Centre Manager Sandton
Ability Recruitment- Sandton
-
Retail Centre Manager
Ability Recruitment- Sandton
-
Call Centre Team Manager Sandton
Nutun- Sandton
-
Contact Centre Supervisor
Telebest- Sandton
-
Accountant R600K (CTC)
Acumen Resources Development (Pty) Ltd.- Sandton
-
Onboarding Consultant R120K ctc per annum max
Zeal HR- Sandton
-
Accountant Woodmead
Acumen Resources Development (Pty) Ltd.- Sandton
-
Team Leader Client Service Centre Call Centre
JSE Limited- Sandton
-
Customer Service Agent
Shorza Ltd- Sandton
-
Shareholder Services Consultant
JSE Limited- Sandton
-
Accountant
Talent Genie- Sandton
-
Group Reservations Manager
Wild Dreams Hospitality- Sandton
-
Psychosocial Support Services Manager
CHOC Childhood Cancer Foundation SA- Sandton
-
Care Supervisor
NHS- Sandton
-
Facilities Manager
Dante Personnel- Sandton
-
Administrative Assistant
JSE Limited- Sandton
-
Donor Care Officer
South African National Blood Service- Sandton
-
Assistant Store Manager
Hanes Brands- Sandton
-
Manager: Network
Alexforbes- Sandton
-
CEO (GOLF Club)
BGA Recruitment- Sandton
-
Technical Manager
Excellerate JHI- Sandton