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  • Call Centre Manager - Sandton - Ubuntu Markets

    Ubuntu Markets
    Ubuntu Markets Sandton

    1 week ago

    Default job background
    Full time
    Description

    Call Centre Manager Position

    We are seeking an experienced Call Centre Manager with a strong track record of leadership and performance improvement.

    Key Responsibilities:

    • Manage day-to-day operations of a call centre, ensuring efficient workflows and optimal agent productivity.
    • Develop and implement effective sales strategies to drive revenue growth and meet business objectives.
    • Coach and train agents to enhance their skills, focusing on areas such as communication, problem-solving, and customer service.
    • Monitor and analyze performance metrics to identify areas for improvement and optimize processes.
    • Ensure compliance with industry regulations and best practices in the Financial/Insurance/Trading sectors.
    • Foster a positive and productive team environment that encourages collaboration and open communication.
    • Drive continuous improvement and process optimization through data-driven decision making and stakeholder engagement.

    Requirements:

    • Minimum 5 years of experience in Call Centre management, with a proven track record of managing teams of 30 or more agents.
    • Strong leadership and coaching skills, with the ability to motivate and develop high-performing teams.
    • Excellent communication and problem-solving skills, with the ability to navigate complex issues and negotiate with stakeholders.
    • Knowledge of industry regulations and best practices in the Financial/Insurance/Trading sectors.

    Preferred Qualifications:

    • Experience working in the Financial/Insurance/Trading industries, with a strong understanding of the sector's specific challenges and opportunities.
    • Proven track record of driving revenue growth and improving performance metrics through effective sales strategies and process optimization.

    What We Offer:

    • A competitive salary package, commensurate with market rates.
    • Ongoing training and development opportunities to support your career growth and success.
    • A dynamic and supportive work environment that encourages collaboration and innovation.

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Call centre manager