- Maintain a high level of customer service standards, responding promptly and professionally to guest inquiries and resolving issues in a timely manner.
- Manage front desk operations, including checking guests in and out, handling room assignments, and maintaining accurate records.
- Provide support to our team members, including answering phones, responding to emails, and assisting with administrative tasks.
- Collaborate with other departments to ensure seamless communication and to resolve guest issues.
- Develop and maintain a thorough knowledge of our property's services, amenities, and policies to provide accurate information to guests.
- High school diploma or equivalent required; related work experience preferred.
- Prior experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and guests.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office and other software applications relevant to the role.
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Guest Experience Associate - Pretoria - Marriott International
Description
Job Summary
As a Guest Experience Expert/Receptionist at Marriott International, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable experience at our property. Your primary responsibilities will include managing front desk operations, handling guest inquiries, and providing support to our team members.
Key Responsibilities
Requirements
-
Professor/ Associate Professor
Full time University of Pretoria/Universiteit van Pretoria- Pretoria
-
Senior Payroll Specialist
ADP- Pretoria
-
Area Manager Cellular
Mr Price- Pretoria
-
Civil Engineer
Tumaini Consulting- Pretoria
-
AWS Data Engineer –Pretoria – R800k to R1mil per annum
E-Merge- Pretoria
-
AWS Data Engineer – Pretoria – R530 to R630 per hour
E-Merge- Pretoria
-
Programme Associate
Full time UNICEF- Pretoria
-
Retail Sales Supervisor
Full time PUMA- Pretoria
-
Associate Professor
Full time University of Pretoria/Universiteit van Pretoria- Pretoria
-
Senior HEC Network Operations Engineer
Boardroom Appointments- Pretoria
-
Associate Financial Advisor
Old Mutual- Pretoria
-
Structural Engineer
HR Genie- Pretoria
-
Structural Engineer Menlyn PTA
Full time Pro Tem- Pretoria
-
Investment Associate
Findojobs South Africa- Gauteng
-
Sales Associate Montana Pretoria
Service Solutions- Pretoria
-
Principal Structural Engineer
IX Engineers- Pretoria
-
Structural Engineer Menlyn PTA
Pro Tem- Pretoria
-
Cashier
Unique Personnel Ltd- Pretoria
-
Associate Data Scientist
Findojobs South Africa- Gauteng
-
Senior HEC Network Operations Engineer
Full time Boardroom Appointments- Pretoria
-
Systems Engineer
Full time Tech-Keys- Pretoria