Regional Manager - Cape Town, South Africa - Tych Business Solutions
Description
Job ID: 76210
Date Posted: Posted 6 hours ago
Expiration date: December 4, 2023
Location: Cape Town
Job Title: REGIONAL MANAGER (CLIENT LIAISON) - CAPE TOWN - WESTERN CAPE
SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE Essential
- At least a 3 years relevant tertiary qualification (qualification as per FSCA approved list)
- RE 1 and RE5 qualification an advantage
- Minimum of 3 years' experience in the industry
- Class of business Health benefits an advantage
- Ensure compliance with the FAIS ACT and subordinate legislation at all times.
- Compliance Qualification (Advantageous ).
- Financial Planning (Advantageous)
- At least 3 years management experience
- Have good Leadership skills
- Be passionate about customer service
- Be Selfmotivated and proactive
- Have excellent interpersonal skills
- Have good written and verbal communication skills
- Be able to negotiate
- Be able to work well in a team environment
- Be results and targets driven
- Have conflict management skills
- Be analytical and have attention to detail
- Desirable
- Sound understanding of Medical Scheme Industry
KEY RELATIONSHIPS
Internal:
- CLIENT staff
- CLIENT Service Providers
- CLIENT EXCO and Management
- Employing departments
- CLIENT StakeholdersScheme Members
LIMITATIONS
Medical Scheme's Act and Regulations Scheme rules, policies and procedures
- Scheme Communication Strategy
- Scheme's Strategic and Operational Plans
- Financial Advisory and Intermediary Services Act & The General Code of Conduct
Administration and support
- Provide support and guidance to Client Liaison Team Leaders to achieve set target, improve the quality of their service
- Oversee that high standards are maintained by ensuring that the team produces excellent work
- Manage the CLO unit budget
- Ensure that the Unit's expenditure and procurement processes are line with the Scheme's Supply Chain
- Management policies policy
- Conduct regular feedback sessions on performance against set targets
- Ensure that a quality service is offered to members on site and queries resolved on site are maintained at the required resolution rate
- Ensure that escalated queries are resolved in line with agreed processes and within the required turn around times
- Maintain positive Scheme member and Stakeholders relationships and test these by engaging Stakeholders directly
- Ensure effective communication of Scheme information to members and Stakeholders
- Establish and maintain effective communication and integration with the Scheme's Administrator and Tele
- Ensure adherence to internal policies and procedures Clear Communication
- Prepare reports, analyse trends and submit recommended interventions on the operation of the Unit for management decision making
- Compile weekly and monthly reports on the operation of the Unit for submission to the
Senior Manager:
Communications and Member Affairs
Project Management
- Manage daily operations of the Unit
- Set performance targets, plans and goals for the Team Leaders
- Prioritise activities and projects and ensure timeous execution of the plans
- Ensure continuous improvement in the quality of work rendered by the team
- Measure service performance of teams against predefined service metrics and provide recommendations for performance improvement
- Forge links or partnerships with stakeholders by engaging with them
- Ensure that internal and external channels are coordinated and collaborated
- Participate in SPN forum meetings
- Oversee that all new systems are effectively applied
- Communicate effectively with internal and /or external clients Conduct regular feedback sessions with the team on set targets
- Maintain positive Scheme member and stakeholder relationships
- Facilitate Effective communication between members and stakeholders
- Establish and maintain effective communication with the Scheme's
- Administrator and marketing team to coordinate events
- Ensure CLO interactions are within protocols and processes agreed with departments
- Ensure that the CLO risks are identified, assessed and mitigated
- Clearly define roles and responsibilities
- Allocate duties, deadlines and resources
- Monitor and manage Client Liaison Team Leaders daily activities
- Ensure adherence to work schedules by the Client Liaison Team Leaders
- Clearly define roles and responsibilities
- Ensure that the Unit effectively represents the CLIENT brand, mission, vision and values at all times
- Manage all staff of the unit
- Ensure that staff is adequately trained and capacitated to perform
- Ensure that staff is motivated and rewarded for performan
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