Current jobs related to Customer Hardships: Head of Technology - Johannesburg - Planet10

  • AFRIZAN

    Head of Technology

    5 days ago

    AFRIZAN Johannesburg

    Job Description · Are you a visionary leader in technology with a passion for driving innovation? We are seeking a Head of Technology to spearhead our IT strategy and operations. · This is a hybrid position, requiring you to be in office 3 days a week. You will lead a talented IT ...

  • SBV Services (Pty) Ltd.

    Head of Technology Infrastructure

    1 week ago

    SBV Services (Pty) Ltd. City of Johannesburg Metropolitan Municipality

    Job Title: Support Technology Strategy & Innovation · Accountable for developing and implementing a functional technology strategy and tactical plans aligned with the corporate strategy and goals. · Set strategic objectives for implementing innovative solutions while optimizing e ...

  • ATNS SOC Limited

    Head of Technology Implementation and Integration

    5 days ago

    ATNS SOC Limited Johannesburg

    Head of Technology Implementation and Integration · Job Summary: We are seeking a highly skilled and experienced technology professional to lead our technology implementation and integration efforts. The successful candidate will develop and implement a technology strategy aligne ...

  • Standard Bank of South Africa Limited

    Head Technology, Business and Commercial Banking South Africa, Operations

    1 week ago

    Standard Bank of South Africa Limited Johannesburg

    Job Title: Head Technology, Business and Commercial Banking South Africa, Operations · Job Overview · We are seeking a seasoned professional to lead the development and implementation of technology strategies for our Business Unit (BU) in South Africa. · Key Responsibilities · Ad ...

  • Salix Recruitment

    Head of Data

    3 days ago

    Salix Recruitment Johannesburg

    Head of Data Position · We seek a skilled and experienced leader to head our data strategy, driving innovation in data management. · Key Responsibilities: · Develop and execute the company's technology strategy to ensure reliable and secure data delivery. · Lead a high-performing ...

  • South African Broadcasting Corporation

    Specialist: Head Ends

    1 week ago

    South African Broadcasting Corporation Johannesburg

    Job Title · Head End Equipment Specialist: · Responsible for the installation, configuration, and maintenance of Head End equipment to meet broadcasting requirements. · Duties and Responsibilities · Maintain an up-to-date inventory of DTT Head End assets. · Perform maintenance an ...

  • South African Broadcasting Corporation

    Head GP

    1 week ago

    South African Broadcasting Corporation Johannesburg

    Job Title: Head End Equipment Technician · Summary: · The role involves the installation, configuration, and maintenance of Head End equipment to meet broadcasting requirements. It also includes training technical staff, monitoring network availability, and providing quality mana ...

  • Signa Opportunity

    IT Sales/Support

    2 days ago

    Signa Opportunity Johannesburg

    About the Role: · We are seeking a customer-facing professional to contact clients regarding software sales and provide support to our Commercial Head. · Responsibilities: · Follow up on potential leads · Arrange appointments with customers · Manage a list of leads · Keep the Com ...

  • ATNS SOC Limited

    Head of Data Management

    5 days ago

    ATNS SOC Limited Johannesburg

    Head of Data Management · The Head of Data Management will provide strategic and tactical leadership for the data management function in line with the organisational vision and strategy. · Key Responsibilities: · Develop, implement, and manage a data management strategy to contri ...

  • Boardroom Appointments

    Head of Finance

    1 week ago

    Boardroom Appointments Johannesburg

    Head of Finance Role · We are seeking an experienced and skilled Head of Finance to lead our finance function and drive business growth. · About the Position · The successful candidate will have a strong background in finance, excellent leadership skills, and the ability to think ...

  • FRIMO RECRUITMENT AGENCY

    Group Head of Data and Digital

    3 days ago

    FRIMO RECRUITMENT AGENCY Johannesburg

    **Group Head of Data and Digital Position** · We are seeking a highly experienced and innovative professional to lead the development and execution of our global digital strategy. · The successful candidate will be responsible for developing and implementing digital marketing str ...

  • Be Different Recruitment

    Chief Technology Officer JHB

    1 week ago

    Be Different Recruitment Johannesburg

    Chief Technology Officer · Key Responsibilities: · To integrate the IT and Support, Technology and Networks and Systems departments into a unified Technology Department and develop a strategy to meet the organisation's needs. · To establish a central data and reporting system all ...

  • Boardroom Appointments

    Head of Finance

    1 week ago

    Boardroom Appointments Johannesburg

    About the job Head of Finance · Minimum Qualifications · Type of Qualification: Post Graduate Degree · Field of Study: Finance · Experience Required: · At least 10 years' experience in financial services. · Previous experience in heading up a finance team and delivering key MIS t ...

  • Spane4all

    Corporate Analyst Banker: Health, Hospitality and Services Sector

    1 week ago

    Spane4all Johannesburg

    Corporate Analyst Banker Role · A key role in the Corporate Client Group, supporting sector heads and senior bankers in deal origination and client relationship management. · This is an excellent opportunity for someone with a passion for finance, relationship building, and proje ...

  • ATNS SOC Limited

    Head of Data Management

    5 days ago

    ATNS SOC Limited Johannesburg

    Job Category: Transport and Logistics · Location: Johannesburg · Contract Type: Permanent · Remuneration: Market Related · Equal Employment Opportunity (EEO) Position: Yes · Job Overview · The Head of Data Management is a strategic leadership role based at the company's head offi ...

  • Network IT

    Senior Front-End Developer

    1 week ago

    Network IT Johannesburg

    Senior Front-End Developer Role · This is a challenging and rewarding role for a highly skilled Senior Front-End Developer. · Duties & Responsibilities · Write Good Quality Code: · Develop clean, efficient, and high-quality code for web applications. · Collaborate with designers ...

  • E-Merge IT Recruitment

    Product Manager Johannesburg

    1 week ago

    E-Merge IT Recruitment Johannesburg

    Job Summary · This role involves leading product development as a Product Manager in the South African market, with flexibility to work as a Product Owner when necessary. · Duties & Responsibilities · Drive product development aligned with customer needs, market trends, and poten ...

  • Regenesys

    General Manager, School of Technology

    1 week ago

    Regenesys Johannesburg

    The General Manager of the School of Technology oversees daily operations, supports academic and operational staff, and ensures efficient resource management. This role requires a hands-on approach to maintain an optimal learning environment and support technology leadership deve ...

  • Bright City Talent

    Head of Sales: Africa

    22 hours ago

    Bright City Talent Johannesburg

    The HEAD OF SALES, AFRICA will be accountable for the delivery of revenue growth for the SADC region through the development of a sound sales strategy and effective implementation thereof. Using in depth knowledge of proven sales strategies the HEAD OF SALES, AFRICA will apply ta ...

  • Be Different Recruitment

    Chief Technology Officer

    1 week ago

    Be Different Recruitment Johannesburg

    Key Responsibilities · The Chief Technology Officer will be responsible for overseeing the integration of IT and Support, Technology and Networks, and Systems departments into a unified Technology Department. · Establish a single source of truth within the organisation to enable ...

  • Bright City Talent

    Head of Sales

    16 hours ago

    Bright City Talent Johannesburg

    HEAD OF SALES · The HEAD OF SALES will be accountable for the delivery of revenue growth for the South Africa division through the development of a sound sales strategy and effective implementation thereof. · Key Activities: · Develop and implement the overall new sales strategy ...

    • Customer Hardships: Head of Technology - Johannesburg - Planet10

    Planet10
    Planet10 Johannesburg

    1 week ago

    Default job background
    Description

    Customer Hardships Lead

    Owns customer hardships technology and data stack, ensuring effective and stable operations and fast turn-around time for changes.

    Key Responsibilities:

    • Leads the technical squad to design, implement and maintain customer hardships technical solutions.
    • Procures or develops appropriate information technology components to achieve customer hardships objectives and deliver best in class customer experience.
    • Ensures technical stack remains up-to-date by motivating for and implementing changes to achieve superior value.
    • Informs customer hardships and recoveries strategy. Implements hardship strategy and customer experience approach by performing the necessary changes to technological capabilities of the customer hardship operations.
    • Aligns the customer hardships strategy to the organisational technology strategy, balancing helping customers with maximising collection metrics.
    • Drives defining, implementing and updating of the decision engine for customer hardships purposes.
    • Increases the operational efficiencies by ensuring that the current processes are being utilised optimally.
    • Leverage expert use of data in order to inform strategies and monitor performance, implement and validate champion / challenger strategies for technological components.
    • Analyses service delivery and implementation of corrective plans where required.

    Requirements:

    • Bachelor of Science degree in Mathematics, Statistics or Informatics.
    • Minimum of 10 years of collections and / or recoveries experience.
    • Minimum of 10 years of experience working with collection strategies and / or collections data / reporting.
    • Minimum of 5 years of experience with collections and / or recoveries technologies.
    • Minimum of 6 years of managerial experience.
    • Ability to work with SQL-based systems to extract and transform data.
    • Experience working with Microsoft or AWS data and reporting technologies is an advantage.
    • Experience with Atlassian tools-Jira, Confluence etc.

    Skills:

    • Implementation and maintenance of customer hardships information technology solutions and integration components.
    • Updates to the collection strategies, segments, queues, correspondence templates and call strategies in the decisioning area(s).
    • Creation and maintenance of data solutions for customer hardships.
    • Ensure compliance to relevant standards.
Jobs
>
Johannesburg