Contracts Manager - Johannesburg - Mitsubishiforklifts

    Mitsubishiforklifts
    Mitsubishiforklifts Johannesburg

    1 week ago

    Default job background
    Description

    Job Title:

    Maintain Service Excellence and Lead a Technical Team

    About the Role:

    We are seeking an experienced professional to join our team as a Contracts Service Manager. As a key member of our service operation, you will be responsible for ensuring service excellence by providing prompt responses and follow-ups on all breakdowns within company KPIs.

    Key Responsibilities:

    • Technical Leadership: Develop and lead a successful technical team that maintains contract machines within cost limits and ensures machines are safe and available.
    • Service Delivery: Visit customer sites and inspect machines, ensuring they are serviced and repaired to Masslift and manufacturer standards and in a safe condition.
    • Contract Management: Meet with customer contacts to ensure satisfaction with uptime, response time, machine safety, and contract costs.
    • Cost Control: Manage technicians' productivity, quality of work, and document accuracy to control contract costs.
    • Root Cause Analysis: Discuss contract repairs with technicians to identify root causes and implement cost-reduction strategies.

    Requirements:

    • Experience: Service experience within the same or similar industry.
    • Knowledge: Knowledge of relevant legislation regarding health and safety, environmental, and labor.
    • Communication Skills: Excellent communication skills (verbal and written).

    What We Offer:

    A competitive salary and benefits package.

    Salary:

    $80,000 - $120,000 per annum.



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