Receptionist/switchboard Operator - Stellenbosch, Western Cape, South Africa - Delaire (Pty) Ltd.

Delaire (Pty) Ltd.
Delaire (Pty) Ltd.
Verified Company
Stellenbosch, Western Cape, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.


Main Responsibilities:


  • Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
  • Engage with guests providing information related to the estate, the facilities & experiences;
  • Conduct estate tours with guests;
  • Operate telephone and switchboard service for all calls;
  • Refer calls & provide assistance to the appropriate person depending on the nature of the call;
  • Maintain a register of bookings and reservations and communicate with the Security department;
  • Compile and update data related to the area of activity;
  • Complete and distribute information that needs to be communicated around the estate;
  • Correct and update electronic telephone directory;
  • Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
  • Keep management informed of all concerns that guests raise;
  • Ensure all lost property is handed and signed over to the security manager.

Main requirements:


  • Grade 12, hospitality certificate will be a plus;
  • Preferably 1 2 years previous reception/switchboard operator experience;
  • Excellent telephone etiquette and customerservice skills;
  • Fluent in English with excellent written & oral communication skills;
  • Able to work in a team;
  • Good computer skills (word, excel, outlook);
  • Strong organizational skills and attention to detail
  • Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
  • Comfortable in dealing with very distinguished clientele;
  • Must be wellpresented and have an enthusiastic personality.
More jobs from Delaire (Pty) Ltd.
See all jobs of Delaire (Pty) Ltd.