Contact Centre Agent - Johannesburg - Cre8work

    Cre8work
    Cre8work Johannesburg

    3 days ago

    Default job background
    Description

    Job Description

    A compelling opportunity has arisen for a highly skilled and motivated Customer Service Representative to join our organization.

    Responsibilities:

    • Communicate Effectively: Respond to customer inquiries and complaints in a professional and courteous manner, using active listening skills to resolve issues promptly.
    • Research and Resolve: Utilize available resources to research and provide accurate information to customers, escalating priority issues as necessary.
    • Manage Customer Relationships: Build trust with customers by maintaining confidentiality, following up on complicated calls, and providing solutions or alternatives.
    • Process and Record: Accurately process forms, orders, and applications, recording details of comments, inquiries, complaints, and actions taken.
    • Collaborate and Communicate: Manage administration, coordinate with internal departments, and communicate effectively with colleagues to ensure seamless customer interactions.

    Requirements:

    • Matric Compulsory: A recognized matric qualification is required.
    • Communication Skills: Strong verbal and written communication skills are essential for effective customer interaction.
    • Presentable: A presentable appearance and demeanor are necessary for representing the organization professionally.
    • Criminal Record: A clear criminal record is required to ensure the safety and security of customers and colleagues.

    Key Qualities:

    • Technical Expertise: Proficiency in computer applications is required to efficiently manage customer interactions.
    • Problem-Solving: Ability to identify and escalate priority issues, providing solutions or alternatives to customers.
    • Accountability: Take ownership of resolving customer issues, ensuring customer satisfaction remains at the core of every decision and behavior.
    • Time Management: Manage inbound and outbound customer interactions in a timely manner, meeting personal and team quality targets.

    Professional Development:

    • Staying Up-to-Date: Participate in internal and external educational opportunities to update job knowledge and stay current with new product descriptions.
    • Continuous Improvement: Adhere to standard guidelines, recommending improved procedures to enhance customer service and overall organizational performance.
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