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- Manages the property's reactive and proactive sales efforts.
- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Reviews the strategic report and uses other resources to maintain an awareness of the hotel's market position.
- Researches competitor's sales team strategies to identify ways to grow occupancy and increase market share.
- Attends sales strategy meetings to provide input on weekly and overall sales strategy.
- Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
- Serves as the sales contact for the General Manager and property leadership team.
- Serves as the sales contact for customers; serves as the customer advocate.
- Serves as the hotel authority on sales processes and sales contracts.
- Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
- Supports the General Manager by coordinating crisis communications.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Implements a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
- Maintains successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
- Develops strong community and public relations by maintaining property participation in local, regional, and national tradeshows and client events.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their event.
- Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the event.
- Coaches leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
- Hotel sales experience.
- Hospitality degree or diploma.
- Five years' experience in sales and marketing.
- Negotiable pay and benefits.
- This company is an equal opportunity employer.
Head of Sales and Marketing - Pretoria - Marriott

1 week ago

Description
Job Summary
Must have prior hotel experience to be considered, preferably Marriott experience. The Sales Manager functions as the leader of the property's sales department for properties with bookings.
Core Work Activities
Requirements
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