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  • Cloud Support Engineer - Wes-Kaap - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Wes-Kaap

    3 weeks ago

    Default job background
    Description

    Cloud Support Engineer (Media and Content Delivery)

    Job Summary:

    A Cloud Support Engineer for Media and Content Delivery will support our customers with technical issues related to our media and content delivery services, including Cloudfront, Simple Email Service, Lambda@Edge, Transfer Accelerator, Deadline, AWS Elemental services, Kinesis Video streams, and Elastic Transcoder.

    Key Responsibilities:

    • Solve customer cases through various contact channels such as telephone, email, and web/live chat.
    • Apply advanced troubleshooting techniques to provide tailored solutions for customers.
    • Work with customers to identify root causes of issues and drive customer interactions.

    Working at Amazon Web Services:

    • Learn and use groundbreaking technologies every day.
    • Collaborate with leading engineers worldwide.
    • Partner with AWS teams to resolve customer issues.
    • Provide feedback to internal AWS teams on service improvements.
    • Drive projects that enhance support processes and customer experience.

    Why Choose AWS Support Engineering?

    AWS Support Engineers work in a dynamic environment where no two days are the same. You'll have the opportunity to learn new skills, work on complex problems, and contribute to process improvements.

    Requirements:

    • System administration and troubleshooting experience in Linux and/or Windows.
    • Networking and troubleshooting expertise.
    • Email service operation and troubleshooting knowledge.

    PREFERRED QUALIFICATIONS

    • Understanding of Content Delivery Networks.
    • Knowledge of streaming video, digital video, and audio standards.
    • Experience with messaging and queueing.
    • Scripting skills (e.g., Bash, Java, Python, Powershell).
    • Understanding of Cloud Computing concepts.

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