Team Manager: Digital Support - Johannesburg - Santam Insurance

    Santam Insurance
    Santam Insurance Johannesburg

    1 week ago

    Default job background
    Insurance
    Description

    **Team Manager (Operations Digital Support Hub)**

    About the Role

    The Operations Digital Support Hub team seeks a seasoned Team Manager who will lead by example and guide our Digital Consultant Support team in delivering exceptional support for Santam Broker Solutions' digital adoption efforts.

    Key Responsibilities

    1. Coaching & Roadshows: Promote the usage of Santam Digital assets through engaging coaching sessions and roadshows.
    2. Quality Management: Monitor and improve the quality of work produced by the team, providing leadership and coaching to encourage learning and decision-making.
    3. Workflow Management: Oversee the efficient management of workflow to ensure seamless delivery of the Santam Experience.
    4. Santam Experience Delivery: Manage the delivery of the Santam Experience in line with standard operating procedures and service level agreements.
    5. Process Enhancement: Continuously enhance existing systems and processes by adapting to changes in the environment and incorporating stakeholder recommendations.
    6. Planning and Organizing: Plan and organize day-to-day operations, processes, and team outputs to meet objectives.
    7. Stakeholder Relationships: Build and maintain effective relationships with key stakeholders to drive success.
    8. Intermediary Management: Manage intermediaries' activities on Santam platforms, influencing and securing buy-in.
    9. Staff Issues and Resource Optimization: Address staff issues and optimize resources, including building technical expertise to deliver Key Result Areas (KRAs).
    10. Communication Skills: Possess excellent communication skills, including understanding, speaking, and writing in English and Afrikaans.
    11. Pressure Management: Perform under pressure while maintaining a resilient approach despite setbacks.
    12. Santam Values: Embody the Santam Values and live them every day.
    13. Incident Investigation: Demonstrate a high-level understanding of BAU incidents and assist in driving solutions.
    14. Change Impact: Understand change impact after technical releases and build a support structure.

    Requirements

    1. Proven experience managing a team of people.
    2. Familiarity with Santam systems, preferably including Broker Portal and SBS systems.
    3. Grade 12 (Matric Certificate) qualifications with an acceptable pass mark.
    4. Proficient process enhancements - Process certification or equivalent.
    5. Higher Certificate in Insurance or equivalent.
    6. Regulatory Examinations (RE) with full qualification.
    7. Intermediate proficiency in MS Word, Excel, and PowerPoint.
    8. FAIS compliance is a business requirement.
    9. Thorough knowledge of Santam Commercial, Personal, and Santam AGRI products.
    10. Demonstrated ability to analyze and apply information and data.
    11. Awareness of insurance and underwriting principles.
    12. Business partnerships.
    13. Commercial and profit-driven.
    14. Conceptual thinking.
    15. Curious about new developments and technologies and application to risk management.
    16. Excellent interpersonal skills.
    17. Execution and deadline-oriented.
    18. Flexibility.
    19. Good communication skills (verbal and written).
    20. Impact & Influence.
    21. Information seeking.
    22. Innovation - innovative flair or ability to unlock this in business and people.
    23. Keen attention to detail.
    24. Planning and organizing - ability to cope with conflicting demands and prioritize tasks.
    25. Solution-oriented.
    26. Teamwork and cooperation.
    27. Self-confidence.
    28. Delivering results and meeting customer expectations.
    29. Relating and networking.
    30. Analyzing.
    31. Applying expertise and technology.
    32. Achieving personal work goals and objectives.


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