- Coaching & Roadshows: Promote the usage of Santam Digital assets through engaging coaching sessions and roadshows.
- Quality Management: Monitor and improve the quality of work produced by the team, providing leadership and coaching to encourage learning and decision-making.
- Workflow Management: Oversee the efficient management of workflow to ensure seamless delivery of the Santam Experience.
- Santam Experience Delivery: Manage the delivery of the Santam Experience in line with standard operating procedures and service level agreements.
- Process Enhancement: Continuously enhance existing systems and processes by adapting to changes in the environment and incorporating stakeholder recommendations.
- Planning and Organizing: Plan and organize day-to-day operations, processes, and team outputs to meet objectives.
- Stakeholder Relationships: Build and maintain effective relationships with key stakeholders to drive success.
- Intermediary Management: Manage intermediaries' activities on Santam platforms, influencing and securing buy-in.
- Staff Issues and Resource Optimization: Address staff issues and optimize resources, including building technical expertise to deliver Key Result Areas (KRAs).
- Communication Skills: Possess excellent communication skills, including understanding, speaking, and writing in English and Afrikaans.
- Pressure Management: Perform under pressure while maintaining a resilient approach despite setbacks.
- Santam Values: Embody the Santam Values and live them every day.
- Incident Investigation: Demonstrate a high-level understanding of BAU incidents and assist in driving solutions.
- Change Impact: Understand change impact after technical releases and build a support structure.
- Proven experience managing a team of people.
- Familiarity with Santam systems, preferably including Broker Portal and SBS systems.
- Grade 12 (Matric Certificate) qualifications with an acceptable pass mark.
- Proficient process enhancements - Process certification or equivalent.
- Higher Certificate in Insurance or equivalent.
- Regulatory Examinations (RE) with full qualification.
- Intermediate proficiency in MS Word, Excel, and PowerPoint.
- FAIS compliance is a business requirement.
- Thorough knowledge of Santam Commercial, Personal, and Santam AGRI products.
- Demonstrated ability to analyze and apply information and data.
- Awareness of insurance and underwriting principles.
- Business partnerships.
- Commercial and profit-driven.
- Conceptual thinking.
- Curious about new developments and technologies and application to risk management.
- Excellent interpersonal skills.
- Execution and deadline-oriented.
- Flexibility.
- Good communication skills (verbal and written).
- Impact & Influence.
- Information seeking.
- Innovation - innovative flair or ability to unlock this in business and people.
- Keen attention to detail.
- Planning and organizing - ability to cope with conflicting demands and prioritize tasks.
- Solution-oriented.
- Teamwork and cooperation.
- Self-confidence.
- Delivering results and meeting customer expectations.
- Relating and networking.
- Analyzing.
- Applying expertise and technology.
- Achieving personal work goals and objectives.
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Team Manager: Digital Support - Johannesburg - Santam Insurance

Description
**Team Manager (Operations Digital Support Hub)**
About the Role
The Operations Digital Support Hub team seeks a seasoned Team Manager who will lead by example and guide our Digital Consultant Support team in delivering exceptional support for Santam Broker Solutions' digital adoption efforts.
Key Responsibilities
Requirements
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