Specialist Technical Analysis - Cape Town, South Africa - Vodafone

Vodafone

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role purpose:

To analyse required billing systems to identify functionality enhancements as well as process improvements
To compile business and technical user requirements specifications that is representative and complete
To provide feedback on new products, services and other requirements
To conduct an impact analysis on various systems

Your responsibilities will include:

Analyse business requirements
To analyse requirements of Billing systems to identify functionality enhancements as well as process improvements
To compile business and technical user requirements specifications that is representative and complete
To ensure that user requirements are documented, developed and delivered on

Impact assessment of new products and services
To provide feedback on new products, services and other requirements
To conduct an impact analysis on various systems
To perform information requests and investigations

Project management methodologies
To use Project Management methodologies to communicate and facilitate execution and implementation of new systems or releases
To effectively communicate and liaise with all stakeholders
To ensure effective change control is executed
To ensure that systems adhere to and comply with all relevant policies and procedures
Deployment across standardised environments and layered architecture
Operations transition initiation and support

Compiled reports
Accuracy, Delivery time
Projects, Systems Analysis, Ad-hoc

Provided Support to Operations
Provide support to Operations teams regarding business queries.
Provide post implementation support.

Business Analysis
Business/ systems requirements elicitation and analyses
Process modelling
Solution(s) design and recommendations
Author business and systems requirements and design specification documents
Generate technical artifacts like use cases, context diagrams, frameworks
Development of training material, test cases, operations manuals
To be involved and facilitate user acceptance testing

To establish validation and balancing criteria to ensure integrity of data in profiling system and be involved in ensuring continued data integrity for area of information delivery.

Stakeholder management
To agree with users on business rules to be applied to data.
To develop and document consolidated information requirements and quality attributes from business requirements.
To provide primary user contact for relevant area of information delivery and perform ad hoc analyses.
To interface with all other role-players, for example source systems and Report authors, etc

Maintained Relationships
Customer Satisfaction Index
Billing, External Customers - Finance and retail Billing

Matric - Essential
3 year degree/ diploma in engineering, science, finance, any applied mathematical degree Essential
Honours degree-advantage.
A minimum of 3-5 years relevant experience within an ICT Company is essential with specific focus on:
Quantitative analytics
Customer data
Campaign management systems, optimisation technology and process
CRM operations

OR
Matric - Essential
Relevant - 2 years certificate/diploma - (essential)
A minimum of - 8 years relevant experience within an ICT Company is essential with specific focus on:
Business Analysis
Systems Architecture and Design
Logistics Management and Billing Systems
Software development management and SDLC experience of at least 5 years is essential
Understanding of systems and business processes relating to the telecoms environment is essential

Technical / Professional Expertise
Knowledge of hosting servers and services in the cloud (AWS/Azure/etc)
Moving workloads from on-prem to cloud
Data analysis through the use of SQL
Design and knowledge of CI/CD Pipelines
Working in an Agile manner i.e. scrum team
Knowledge of DevOps (People/Process/Technology)
Knowledge of Billing and Financial Reporting
Knowledge of Configuration Management
Complex Systems context diagrams
Business Analysis
Project management
GSM environment and systems
Mediation and Billing functions and processes
Change Control Process
Fault Management Process
Software Development Life Cycle processes
Policies and Procedures governing IS
Software Development and Delivery Methodology
ISO, TMF, Telco Standards
Architecture and internal process work flows
Change management around transformation projects
Collaboration and facilitation across virtual project teams

Skills
Analytical, Commercial input and forecasting
Input into Planning
Input into Budgeting
People management (vendor)
Change/stakeholder management
Presentation skills
Negotiation and persuasion skills
Communication skill
Interpersonal skill
Data Analysis / Analytics / SQL
Cloud hosting such as AWS/Azure/etc
Microservice design
DevOps

Closing date for Applications
:22 May 2023
The base location for this role is,
Century City, Cape Town.
The Company's approved Employment Equity Plan and Targets will be considered as part of the