Junior Operations Controller - CapeTown - African Recruitment and Training

    African Recruitment and Training
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    Description
    1. Key Responsibilities:
    • Customer Service:
      • Provide timely and regular updates to Customer Services and/or clients
      • Respond to all emails within 4 hours, with urgent emails addressed before the close of business day
      • Maintain honest and professional communication with internal and external clients
      • Escalate any shipment deviations from routine process flows to supervisors/managers and customers as necessary
    • Financial:
      • Promptly and accurately settle charges with shipping lines and service providers
      • Craft invoices in line with client-agreed tariffs and requirements
      • Ensure invoice completion prior to cargo delivery
      • Scan copies of invoices and supporting documents for CS and EDOCS records
      • Verify and sign off P&L statements, storing them on associated files
      • Monitor WIPs and accruals during invoicing, updating file status to CMP accordingly
    • Process:
      • Conduct quality checks on received documents to ensure compliance and orderliness
      • Timely handover of files to Entries department
      • Prompt processing of Cargo dues
      • Accurate receipt and processing of delivery release orders
      • Timely CTO processing
      • Notify CS of scheduled delivery dates
      • Notify warehouse at least 24 hours prior to cargo delivery
      • Acknowledge milestones completion in CW to maintain accurate information
      • Daily update of notes screens by 10:00 am, enabling CS to inform customers
      • Copy correspondence and vendor invoices into Edoc
    • Supplier:
      • Prompt and accurate instructions to shipping lines, transporters, and third-party suppliers
      • Efficient movement of containers/cargo without delay
      • POD receipt within 48 hours of delivery

      Requirements:

      • Matric certificate is mandatory
      • 1-3 years of ocean freight imports experience is required
      • Strong understanding of customs procedures is essential


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