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  • General Manager - Johannesburg - Core Group

    Core Group
    Core Group Johannesburg

    4 weeks ago

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    Description

    Core Group Africa is a leading technology distribution and retail company, proudly serving as the official distributor of Apple products across Southern Africa.

    We are committed to delivering innovative technology solutions and exceptional customer experiences.

    Job Description

    We are looking for a dynamic and experienced General Manager to lead our operations, drive strategic growth, and maintain our commitment to excellence in service.

    The successful candidate will be responsible for store operations, in-country business development, and client management.

    Key Responsibilities

    • Set and drive sales targets
    • Contribute to budget formulation and manage performance against financial goals
    • Develop and agree on business plans for each store
    • Work closely with the debtors team to manage accounts

    Leadership & Personnel Management

    • Build, organise, motivate, and lead a high-performance team
    • Inspire and support iStore teams to maximise sales, providing leadership and ensuring team members are managed, coached, and developed

    Customer Experience

    • Ensure the highest standards of customer engagement and service are consistently met

    Training & Development

    • Provide daily, on-the-floor coaching to sales staff to improve sales conversion rates—a critical role of the GM

    Processes & Procedures

    • Monitor adherence to company policies and procedures, addressing any non-compliance issues

    Stock Management & Merchandising

    • Collaborate with the planning team to ensure the correct mix and volume of stock in each store

    Additional responsibilities include fostering a culture that demystifies the Apple brand, enhances customer service, and increases store traffic, conversion rates, and technical expertise.

    The ideal candidate will have relevant qualifications, strong commercial skills, and at least 4-7 years of management experience, including team leadership.

    They will also demonstrate success in a target-driven setting and have experience working across Africa.

    A proven track record in a sales, marketing, and customer service-focused environment, particularly in the retail sector, is essential.

    The General Manager will be responsible for managing controllable expenses, safeguarding stock, cash, debtors, and fixed assets, and identifying potential risks and recommending improvements to eliminate gaps.

    They will also oversee the control of stock and assets, focusing on minimising shrinkage and pilferage.


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