PPRA Call Centre Agent - Sandton - iSON Xperiences

    iSON Xperiences
    iSON Xperiences Sandton

    3 days ago

    iSON Xperiences background
    Description

    Job Description

    The Customer Service Representative is responsible for delivering exceptional customer experiences through effective communication and timely issue resolution.

    Main Responsibilities:

    • Respond to customer inquiries in a professional and polite manner.
    • Listen attentively to customer concerns and respond accurately.
    • Ensure quality standards are met by providing relevant information and resolving issues efficiently.
    • Escalate unresolved issues to the correct stakeholders in a timely manner.
    • Capture customer details accurately and maintain confidentiality.

    Key Requirements:

    • Excellent communication skills, both written and verbal.
    • Strong analytical and problem-solving abilities.
    • Ability to work effectively in a team environment.
    • High level of professionalism and integrity.
    • Proficiency in MS Office and Excel.

    Competencies:

    • Critical thinking and problem-solving.
    • Effective communication and interpersonal skills.
    • Conflict management and negotiation skills.
    • Adaptability and flexibility in a fast-paced environment.
    • Continuous learning and development in customer service best practices.
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