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    • Operations Manager - Johannesburg - Fidelity Services Group

    Fidelity Services Group
    Fidelity Services Group Johannesburg

    1 month ago

    Fidelity Services Group background
    Full time
    Description

    Operations Manager

    Job Summary:

    We are seeking an experienced Operations Manager to oversee the day-to-day activities of our security team. The successful candidate will have a proven track record in operational management, with a strong focus on staff management, client liaison, and service delivery.

    Key Responsibilities:

    • Maintain excellent relations between Fidelity Security Services Group and clients regarding security services rendered.
    • Manage allocated areas to ensure contractual requirements are met as stipulated by clients.
    • Evaluate service levels provided and make recommendations for improvement to clients.
    • Supervise security staff to ensure required performance is met.
    • Deal with administration matters and liaise daily with management on operational issues.
    • Ensure HR-related queries are addressed promptly and disciplinary actions are formulated.
    • Submit reports to clients and management in a timely manner.

    Requirements:

    • Matric/Grade 12 Certificate or equivalent.
    • PSIRA Grade A/B registered.
    • Valid Driver's License with own reliable transport.
    • At least 5-10 years' experience in the security industry.
    • At least 5 years' experience in Operational Security Management structure.
    • Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
    • Staff management experience is required.
    • Computer literacy with expert knowledge of Microsoft package.

    Salary:

    R400,000 - R600,000 per annum (dependent on experience)

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