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    • Technical Support Specialist - Midrand - Nexio

    Nexio
    Nexio Midrand

    1 month ago

    Default job background
    Technology / Internet
    Description

    The Technical Support Specialist plays a crucial role in ensuring the smooth operation of our IT systems. Key responsibilities include providing technical assistance, maintaining infrastructure, and optimizing system performance.

    Key Responsibilities

    • Systems Support: Provide end-user computing support, troubleshoot hardware, software, and network issues, perform system upgrades, patches, and configuration changes as required, assist in the deployment and management of IT assets and resources, manage and maintain server and cloud environments to ensure optimal performance and uptime.
    • Systems Architecture: Assess and analyze the current IT infrastructure to identify areas for improvement or optimization, design and implement solutions that enhance system performance, reliability, and scalability, monitor system performance, identify bottlenecks, and implement enhancements, develop and maintain comprehensive documentation, including system designs, configurations, and support procedures.
    • Cyber Security: Develop and execute an incident response plan to quickly address security breaches or attacks, regularly monitor IT infrastructure security, conduct security audits, and proactively update defenses, implement best practices for data protection, access control, and vulnerability management, stay up to date with the latest security threats and recommend appropriate security measures.

    Requirements

    • Technical Skills: Hardware and Software Troubleshooting – Diagnosing and fixing computer, network, and software issues, Operating Systems – Windows, macOS, Linux (depending on company needs), Networking Knowledge – TCP/IP, DNS, DHCP, VPNs, and basic firewall configurations, IT Security Awareness – Understanding cybersecurity best practices, Remote Support & Ticketing Systems – Experience with tools like TeamViewer, AnyDesk, or ServiceNow, Microsoft Office & Productivity Suites – Strong understanding of Microsoft 365, Google Workspace, etc., Active Directory & User Management – Creating and managing user accounts, password resets, etc., Basic Scripting & Automation (optional) – PowerShell, Bash, or Python can be helpful.
    • Soft Skills: Problem-Solving – Ability to diagnose and resolve IT issues efficiently, Communication – Explaining technical concepts to non-technical users, Patience & Customer Service – Dealing with frustrated users calmly, Time Management – Handling multiple support tickets effectively.
    • Qualifications & Certifications: Matric certificate (Grade 12), Diploma or Degree in IT, Computer Science, or a related field (advantageous but not always required), CompTIA A+ – Hardware & software troubleshooting, CompTIA Network+ – Basic networking concepts, Microsoft Certified: Modern Desktop Administrator Associate – Windows support, ITIL Foundation – IT service management basics.
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