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  • Entry-Level IT Support Technician - Centurion - Profession Hub

    Profession Hub
    Profession Hub Centurion

    4 days ago

    Profession Hub background
    Description

    Job Description:

    We are seeking a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment.

    This individual will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.

    Key Responsibilities:

    • Technical Support:
      • Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.
      • Assist users with hardware, software, and connectivity problems.
    • Hardware Setup and Maintenance:
      • Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.).
      • Perform routine maintenance tasks and ensure equipment is in good working condition.
    • Software Support:
      • Install and update software applications under supervision.
      • Assist in resolving software compatibility or functionality issues.
    • Network Assistance:
      • Support basic network troubleshooting, including Wi-Fi connectivity and cable management.
      • Report and escalate complex issues to senior IT staff as required.
    • Documentation:
      • Maintain accurate records of issues and resolutions in the helpdesk system.
      • Update technical guides and user instructions when necessary.

    Qualifications and Skills:

    • A genuine interest in IT and technology.
    • Bilingual (Afrikaans and English)
    • Basic understanding of computer hardware and software.
    • Strong problem-solving skills and attention to detail.
    • Excellent communication and customer service skills.
    • Willingness to learn and adapt to new challenges.
    • Matric with IT or RTT / CAT as a subject.

    What We Offer:

    • Comprehensive on-the-job training and mentorship.
    • Opportunities for professional development and certifications.
    • A supportive and collaborative team environment.
    • Career progression opportunities within the company.

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