IT Training Consultant - Sandton, South Africa - CHC Consulting

CHC Consulting

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

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PLEASE NOTE THE SUCCESSFUL CANDIDATE MUST BE FLUENT IN
ENGLISH, TSONGA AND VENDA.

Training Design and Delivery:

Conduct an indepth needs analysis to gain an understanding of the client's business operation to accurately identify the client's requirements.
The design and development of quality training material that close the client's needs gap to ensure that the content and delivery reflect the appropriate outcomes to meet the client's requirements.
The professional planning and delivery of appropriate, professional training interventions facilitated to address the client's skills gaps.
The effective evaluation of training delivered to assess the degree to which the client's skills gap have been addressed, and detailed record keeping of training initiatives.
Keeping abreast with changes and updates to company's product and services; and of training methodologies.
Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery.

Customer Telephonic Support

Provide a timely response to all Client Support Incidents (CSI) and alerts.
Ensure all CSI are logged on the relevant system with full detail.
Perform basic root cause analysis through unpacking CSI's logged and systems testing.
Effectively refer CSI's to the relevant technical team with, all the relevant detail so that the client does not have to repeat themselves.
Document all remedial actions taken in accordance with the service level agreement (SLA).
Notify clients of issues identified and remediation status on a continuous basis until the incident is closed out.
Communicate and support clients on the software development changes made to products.

Qualifications and Skills: