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  • Technical Applications Specialist - Sandton - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Sandton

    3 weeks ago

    Boardroom Appointments background
    Description

    About the Technical Applications Specialist Role

    The primary purpose of this position is to provide technical support for various business applications and integrations, ensuring their operational health, maintenance, and optimization.

    Main Responsibilities:

    • Manage a list of supported applications from the organization's application portfolio.
    • Maintain the operational health and optimize supported business applications.
    • Ensure 24/7 availability of supported applications.
    • Troubleshoot and test supported applications.
    • Deploy software changes for supported applications to production.
    • Patch and maintain supported applications and servers.
    • Perform disaster recovery activities to restore business applications and document data recovery processes.
    • Provide operational support to business users and analysts.
    • Configure systems and applications.
    • Plan, implement, and manage upgrades for supported applications (including backups, installation, testing, and change management).
    • Identify, diagnose, and resolve issues with supported applications.
    • Ensure system/application security and assign access based on Service Access Requests (SARs).
    • Collaborate with the technical team on application upgrades, major changes, and new system implementations.
    • Adhere to release, capacity, availability, compliance, service continuity, and change management policies for supported business applications.
    • Test, implement, and document solutions.
    • Ensure compliance with company risk policies.
    • Maintain communication with key stakeholders, including business application owners and end-users, to ensure high-quality service delivery.

    Requirements:

    • Bachelor's degree or diploma in an IT-related field.
    • Microsoft certification (MCSE, A+, N+) is an asset.
    • ITIL foundation certification.
    • 4-6 years of experience in technical applications support.
    • Strong knowledge of business systems.
    • Understanding of the technical design and workings of application solutions.
    • Technical architecture and design expertise.
    • Familiarity with infrastructure components (network, storage, virtual server platforms, backups).
    • Knowledge of Windows Servers Operating Systems.
    • Relational database management skills.
    • Technical support expertise for specific applications (e.g., Oracle JDE, Transform, DSI Barcoding, OnBase).

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