Logistic Coordinator - Cape Town, South Africa - O'Brien Recruitment
Description
KEY RESPONSIBILITIES:
- PROVIDE SUPPORT AND SUPERVISE CUSTOMER SERVICE CENTRE
- Act as stand in for the CSC (Customer Service Centre) functions.
- Supply CSC's and Planning with daily updates on Incoming FG and POS per region.
- Supply Operations and Sales with daily updates on direct shipments and status of process (move to next month FC not incoming as per requirements).
- Act as intermediate between 3rd Party Logistics, forwarding agents and suppliers to ensure smooth scheduling of material movements.
- Act in a supervisor and coaching capacity for the CSC's team.
ACCOUNT AND PAYMENT RECONCILIATION:
- Verify (Together with the Logistics Manager) all invoices related to the movement of goods, and or service as requested by the Operations department.
- Ensure payments are made and processed in full and on time.
- Ensure all invoice related queries are resolved within acceptable timeframes.
- Together with the CSC's ensure all POD queries and claims related to goods are processed and resolved.
- Process, keep record and file all documents as required by the business.
- QUALITY MANAGEMENT
- Handle all insurance claims related to product damage or loss with applicable Head Office and Local Clearing Agent.
- Actively partake in any sustainability projects as required by business.
- REPORTING AND IMPROVEMENT PROCESSES
- Report and track the following monthly:
- All inbound volumes FG and POS per region per location.
- Driving Improvement
- Report any inefficacies to applicable manager.
- Support further implementation of customers to EDI and SOET when applicable.
- Verify ELIV (AC/DC and TM) processes with 3PL when applicable.
- Stay abreast of best in class processes within Logistics and benchmark regularly.
- TRADEREACH - VISIT PLACEMENTS
- Weekly placements for Coolers and POS to all accounts nationally.
- Assist with ME recon and visibility.
- Report on inbound cargo to applicable pillars.
- LOGISTICS FUNCTIONS
- Manage the direct container process to end customer, inclusive of redirecting and obtaining POD.
- Inform Supply and Demand planner on all direct movements so as to align on product planning.
- Assist in Daily management of 3PL service providers and vendors.
- Manage report and reconcile all stock ageing.
- Manage Duty Draw Back process and document handling for exports.
- Manage sugar test certificates.
- Ensure all LOA's are in place and updated for inbounds.
- Proactively implement methods to reduce DET/DEM.
- EDUCATION AND QUALIFICATIONS
- A tertiary qualification in either Transport Economics or Logistics that supports supply chain functions.
- Computer literacy (MS Office) nonnegotiable.
- SAPICS qualification would be advantageous.
EXPERIENCE
- Minimum 2 to 3 years' experience in a fast paced FMCG environment.
- Handling high call volumes and requests in a pressurized environment.
- Previous experience within freight forwarding and clearing or distribution would be beneficial.
- Previous ERP SAP experience would be beneficial.
KNOWLEDGE AND SKILLS
- Excellent written and verbal communication skills.
- Excellent administrative and time management skills.
- Customeroriented focus and good at relationship building.
- Ability to communicate and present at senior management level.
- The ability to function independently, in a team and under pressure.
- Accuracy, innovation and results driven focus with an attention to detail paramount.
- Freight forwarding and clearing, as well as an understanding of warehousing and distribution practises would be advantageous.
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