Operations Manager – Credit Solutions - Pretoria, South Africa - PlaceTalent

PlaceTalent

Verified Company

Pretoria, South Africa

6 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Education:

Skills/Experience required:

Minimum 5 years experience in a financial services institution.
People Management experience you will be responsible for a team of 50 staff, including management
Extensive experience in credit industry in South Africa.
Full understanding of the National Credit Act and related Acts.
Full understanding of the endtoend loan origination process.
Experience in setting incentives and promotions

Duties:

Ensure all operations are carried on in an appropriate, costeffective way;
Improve operational management systems, processes and best practices;
Formulate strategic and operational objectives;
Examine financial data and use them to improve profitability;
Perform quality controls and monitor production KPIs;
Recruit, train and supervise staff;
Find ways to increase quality of customer service;
Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions;
Plan and review compensation actions;
Contribute operations information and recommendations to strategic plans and reviews;
Prepare and complete action plans;
Implement production, productivity, quality, and customerservice standards, resolve problems, complete audits, identify trends;
Forecast requirements, prepare an annual budget, schedule expenditures, analyse variances, initiating corrective actions;
Develop operations systems by determining product handling and storage requirements;
Develop, implement, enforce, and evaluate policies and procedures;
Develop processes for receiving products etc.
Analyse and improve organizational process and workflow, employee, and space requirements, and implement changes;