Order To Cash Specialist - Gauteng, Johannesburg, South Africa - BASF

Description

BASF's job vacancy, Career and Recruitment

Job title : Order To Cash Specialist – Johannesburg jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 12, 2024

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Duties will include the following:

Sales Order Management (per respective order strategy MTS, MTO, MTF, MTB) including order receipt, timely acknowledgement, availability check, order entry and FIFO allocation in close contact with related parties within BASF

Providing regular updates on orders and shipments, as well as guiding the sample process and managing relevant sample stock, customers are kept informed

Monitor customer overdue payments and aid in resolving account queries, while effectively communicating with the CRM Team to ensure prompt internal resolutions within the FSCM process

Ensure optimal performance, customer master data management involves continuously updating and optimizing the accuracy and completeness of the data

Process non-conformance with relations to the OTC process and order adjustments

Resolution of all sales and/or customer related queries. On-time, accurate and visible reporting on required business unit and team reporting

Supporting S&OP, inventory management involves monitoring and balancing supply and demand, providing input on aging stock and efficient material and batch management while ensuring adherence to DIVs and collaborating with the S&OP Planner

Ensuring precise and streamlined order entry, while automating SD processes through the use of PPI (Process and Productivity Improvement)

Support in initiatives on rolling out and implementation of the GB/OS Customer Service strategy

Adhere to and align with Global Sales required KPIs

Take responsibility for ensuring that backups are adequately trained based on OTC SOPs and respective BU desk profiles, while establishing emergency communication channels

QUALIFICATIONS

Bachelor's degree in Business, Logistics & Supply Chain or equivalent tertiary education

Minimum 3 years of experience with Customer Services & Supply Chain in Southern Africa Market

Solid SAP experience and sufficient Microsoft Office computer skills

Excellent interpersonal skills

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