Claims Non-Motor Investigator - Durban, South Africa - OUTsurance

Description

As the OUTsurance Non-Motor Claims Assessor you will be responsible for assessing, validating and finalising Non-Motor Claims

Responsibilities:

• Validate all incidents and claims
• Meeting with clients, witnesses, SAPS officials, etc.
• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.

Conduct all the above to the required performance and quality standards that are in place.

Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with a investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability

• Matric
• Valid Driver's licence
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.

Minimum experience required:

• 2 years pf Investigation/Assessing experience in a short-term insurance industry is essential

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.

Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.

Must be willing to travel locally when required and have valid driver's license.